Specialist - Customer Success Operations (Gainsight), Revenue Operations

Darwinbox · Hyderabad

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Last observed by our collector: 8 October 2026 at 11:18 pm IST. This is not a manual review or a confirmation from the employer.

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Collected role description

<div class="SCXW77568543 BCX8" style="margin:0px;padding:0px;color:rgb(0,0,0);"><div class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW77568543 BCX8" style="padding:0px;vertical-align:baseline;background-color:transparent;text-align:justify;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;color:rgb(1,131,255);font-size:14pt;line-height:22px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;font-weight:bold;">Role: Revenue Operations Specialist – Revenue Operations – Customer Success Operations</span><span class="EOP Selected SCXW77568543 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:14pt;line-height:22px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;color:rgb(1,131,255);"> </span></p></div><div class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW77568543 BCX8" style="padding:0px;vertical-align:baseline;background-color:transparent;text-align:justify;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;color:rgb(31,36,49);font-size:12pt;line-height:20px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;font-weight:bold;">Location:</span><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;color:rgb(31,36,49);font-size:12pt;line-height:20px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;"> Hyderabad</span></p></div><div class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW77568543 BCX8" style="margin:24px 0px 10.6667px;padding:0px;vertical-align:baseline;"><a class="Hyperlink SCXW77568543 BCX8" href="https://darwinbox.com/careers" style="margin:0px;padding:0px;color:inherit;" target="_blank" rel="noreferrer noopener"><span xml:lang="en-us" lang="en-us" class="TextRun Underlined SCXW77568543 BCX8" style="margin:0px;padding:0px;color:rgb(70,120,134);font-size:12pt;text-decoration:underline;line-height:24px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;font-weight:bold;"><span class="NormalTextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;">Darwinbox</span></span></a> <span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;color:rgb(31,36,49);font-size:12pt;line-height:24px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;"><span class="NormalTextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;">is</span><span class="NormalTextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;"> the fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.</span></span></p></div><div class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW77568543 BCX8" style="margin:24px 0px 10.6667px;padding:0px;vertical-align:baseline;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;color:rgb(31,36,49);font-size:12pt;line-height:24px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;"><span class="NormalTextRun SpellingErrorV2Themed SCXW77568543 BCX8" style="margin:0px;padding:0px;background-position:0px 100%;background-repeat:repeat-x;">Darwinbox's</span><span class="NormalTextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;"> new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: DP World, Masafi, DIFC, Abu Dhabi Department of Finance, Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra </span><span class="NormalTextRun SpellingErrorV2Themed SCXW77568543 BCX8" style="margin:0px;padding:0px;background-position:0px 100%;background-repeat:repeat-x;">Adiperkasa</span><span class="NormalTextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;">, EFS Facilities Management, VNG Corporation, and many more.</span></span></p></div><div class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW77568543 BCX8" style="margin:24px 0px 10.6667px;padding:0px;vertical-align:baseline;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;color:rgb(31,36,49);font-size:12pt;line-height:24px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;">Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.</span></p></div><div class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px 0px 10.6667px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;color:rgb(1,131,255);font-size:12pt;font-style:italic;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;font-weight:bold;">Role Overview:</span></p></div><div class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px 0px 10.6667px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;">We are looking for a hands-on Revenue Operations Specialist – Customer Success Operations to manage Gainsight, NPS, CS reporting, workflow automation, and customer data governance. The role will partner with Customer Success and cross-functional teams to improve visibility, process consistency, and system adoption across the customer lifecycle.</span></p></div><div class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px 0px 10.6667px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;color:rgb(1,131,255);font-size:12pt;font-style:italic;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;font-weight:bold;">Key Responsibilities:</span></p></div><div class="ListContainerWrapper SCXW77568543 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW77568543 BCX8" style="margin:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Roboto, 'Roboto_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;">Own day-to-day administration and optimization of Gainsight, including CTAs, Cockpit, Success Plans, Rules Engine, Journey Orchestrator, dashboards, reports, and user access.</span></p></li></ul></div><div class="ListContainerWrapper SCXW77568543 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW77568543 BCX8" style="margin:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Roboto, 'Roboto_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;">Translate CS business requirements into scalable workflows, automations, alerts, and system configurations.</span></p></li></ul></div><div class="ListContainerWrapper SCXW77568543 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW77568543 BCX8" style="margin:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Roboto, 'Roboto_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;">Own operational execution of NPS and customer feedback programs, including survey setup, response tracking, follow-ups, and reporting.</span></p></li></ul></div><div class="ListContainerWrapper SCXW77568543 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW77568543 BCX8" style="margin:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Roboto, 'Roboto_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;"><span class="NormalTextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;">Build and </span><span class="NormalTextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;">maintain</span><span class="NormalTextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;"> dashboards across customer health, NPS, churn risk, renewals, adoption, engagement, and expansion.</span></span></p></li></ul></div><div class="ListContainerWrapper SCXW77568543 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW77568543 BCX8" style="margin:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Roboto, 'Roboto_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;">Monitor data accuracy and integrity in Gainsight and coordinate resolution of data or integration issues with relevant teams.</span></p></li></ul></div><div class="ListContainerWrapper SCXW77568543 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW77568543 BCX8" style="margin:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Roboto, 'Roboto_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;">Support automation and process improvements across key CS motions such as handover, risk management, renewals, adoption, and expansion.</span></p></li></ul></div><div class="ListContainerWrapper SCXW77568543 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW77568543 BCX8" style="margin:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Roboto, 'Roboto_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;"><span class="NormalTextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;">Train and support Gainsight users and drive </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW77568543 BCX8" style="margin:0px;padding:0px;background-position:0px 100%;background-repeat:repeat-x;">adoption</span><span class="NormalTextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;"> of defined workflows and processes.</span></span></p></li></ul></div><div class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px 0px 10.6667px;padding:0px;vertical-align:baseline;background-color:transparent;"><br /></p></div><div class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px 0px 10.6667px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;color:rgb(1,131,255);font-size:12pt;font-style:italic;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;font-weight:bold;">Qualifications:</span></p></div><div class="ListContainerWrapper SCXW77568543 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW77568543 BCX8" style="margin:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Roboto, 'Roboto_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;">2–4 years of experience in Customer Success Operations, Revenue Operations, Business Operations, or CRM/CS platform administration in a B2B SaaS environment.</span></p></li></ul></div><div class="ListContainerWrapper SCXW77568543 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW77568543 BCX8" style="margin:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Roboto, 'Roboto_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;">Hands-on experience with Gainsight.</span></p></li></ul></div><div class="ListContainerWrapper SCXW77568543 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW77568543 BCX8" style="margin:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Roboto, 'Roboto_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;">Strong understanding of CS metrics and processes such as NPS, customer health, churn, renewals, adoption, and engagement.</span></p></li></ul></div></div><div class="SCXW77568543 BCX8" style="margin:0px;padding:0px;color:rgb(0,0,0);"><div class="ListContainerWrapper SCXW77568543 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW77568543 BCX8" style="margin:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Roboto, 'Roboto_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;">Experience building dashboards, reports, workflows, and automation.</span><span class="EOP Selected SCXW77568543 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW77568543 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW77568543 BCX8" style="margin:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Roboto, 'Roboto_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;">Strong analytical and problem-solving skills.</span><span class="EOP Selected SCXW77568543 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW77568543 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW77568543 BCX8" style="margin:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW77568543 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Roboto, 'Roboto_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW77568543 BCX8" style="margin:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-us" lang="en-us" class="TextRun SCXW77568543 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:23.25px;font-family:Roboto, 'Roboto_EmbeddedFont', 'Roboto_MSFontService', sans-serif;">Experience with HubSpot/Salesforce, Voice of Customer programs, or basic SQL/BI tools is a plus.</span></p></li></ul></div></div>

Collected experience requirement

2 - 5 Years