Project Manager - Managed Services

We are looking for a Project Manager to orchestrate operations across a large managed services solution practice and ensure reliable service delivery. You will coordinate teams, manage governance and KPI reporting, and enable AI-driven improvements through process optimization and automation. Apply to help strengthen execution and stakeholder satisfaction! Responsibilities Oversee "Managed Services Solution Practice" operations Drive cross-department coordination to align project goals and streamline service delivery processes Provide transparent communication and consistent status reporting across internal teams and external stakeholders Advance engagement and alignment with senior leaders on AI initiatives Chair key calls across multiple programs/initiatives while managing ambiguity and multitasking Monitor delivery progress and report key performance indicators tied to AI practice operations Enable integration of AI knowledge into practice workflows and deliverables Resolve operational challenges to maintain smooth practice functioning Establish program scope, objectives, and success criteria during initiation and planning Manage ongoing program performance to meet service level agreements and contractual obligations Analyze risks affecting program outcomes and stakeholder expectations and mitigate them Create and maintain dashboards and reports while driving continuous improvement by incorporating feedback and refining operational workflows Requirements Significant IT industry experience of 14-17 years in delivery, operations, or program leadership roles Relevant background in managed services programs and operations for large accounts/programs, centered on operational consistency and risk mitigation Demonstrated ability to work effectively with local and global leaders and cross-functional teams toward common objectives Strong stakeholder management, interpersonal, and communication skills for engaging senior leadership globally Proven skill in navigating stakeholder conflicts through negotiation and thoughtful communication Hands-on capability to implement governance frameworks that enforce SLA adherence and drive operational excellence Strong motivation to use AI technologies to improve managed services delivery and innovation Foundational knowledge of artificial intelligence concepts and technologies Experience building and maintaining dashboards and reports for senior leaders Hands-on exposure to process improvement initiatives and automation approaches Working knowledge of Jira, including boards, workflow management, dashboards, and queries Familiarity with Advanced Excel, Power BI, and Power Automate Nice to have Background in AI operations and AI tools