Project Manager - Managed Services

We are seeking an experienced Project Manager to run day-to-day operations for a large managed services solution practice with steady service quality. You will align cross-functional teams, strengthen governance and SLA execution, and support AI initiatives through clear reporting and process improvement. Apply to help scale consistent delivery across the organization! Responsibilities Run operations for the "Managed Services Solution Practice" Coordinate cross-department collaboration to align project goals and streamline service delivery processes Facilitate clear communication channels and routine status reporting for internal teams and external stakeholders Drive senior leader engagement and alignment on AI initiatives Lead key calls across multiple programs/initiatives while handling ambiguity and multitasking Track progress and report key performance indicators tied to AI practice operations Support the integration of AI knowledge into practice workflows and deliverables Identify operational challenges and resolve them to keep the practice running smoothly Define program scope, objectives, and success criteria during initiation and planning Oversee ongoing program performance to ensure compliance with service level agreements and contractual obligations Evaluate risks that impact program outcomes and stakeholder expectations, and mitigate them Build and maintain dashboards and reports, and drive continuous improvement by incorporating feedback and refining operational workflows Requirements Extensive IT industry experience of 14-17 years across delivery, operations, or program environments Demonstrated background in managed services programs and running operations for large accounts/programs, emphasizing operational consistency and risk mitigation Proven ability to collaborate with local and global leaders plus diverse cross-functional teams toward shared outcomes Exceptional interpersonal and communication skills to engage senior leadership across global stakeholders Strong capability in negotiating and de-escalating stakeholder conflicts through strategic communication Solid competency in establishing governance frameworks that ensure SLA adherence and improve operational excellence Genuine enthusiasm for applying AI technologies to improve managed services delivery and innovation Foundational knowledge of artificial intelligence concepts and related technologies Hands-on background in creating and maintaining senior leader reports and dashboards Proven experience driving process improvement and automation initiatives Working proficiency with Jira including board and workflow management, dashboards, and queries Practical familiarity with Advanced Excel, Power BI, and Power Automate Nice to have Background in AI operations and AI tools