Service Delivery Manager - HPC & ITIL/ITSM

EPAM · Gurgaon

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Last observed by our collector: 8 October 2026 at 11:23 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: bltauqk3a7vgf82pa57

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Collected role description

We are seeking an experienced Service Delivery Manager - HPC & ITIL/ITSM responsible for the end-to-end delivery of HPC services and solutions, empowering scientists and researchers to accelerate innovation. This role acts as a bridge between research and IT departments, ensuring seamless operation, optimization and strategic evolution of the HPC environment. Responsibilities Oversee daily operations of HPC infrastructure, including compute clusters, storage systems and software stack Collaborate with research and development teams to understand computational needs and translate them into technical requirements Lead projects for expansion and enhancement of HPC capabilities, managing timelines, budgets and resources Contribute to the long-term roadmap for HPC, staying updated on emerging technologies like AI, machine learning and quantum computing Monitor system performance, identify bottlenecks and implement optimizations Provide user support and develop training programs for researchers Ensure compliance with industry regulations, data privacy standards and internal security policies Requirements 13 to 15 years of overall professional experience Proven experience managing large-scale HPC environments, preferably in pharmaceutical, biotechnology or research-intensive industries Bachelor's or Master's degree in Computer Science, Engineering or a related scientific discipline Deep understanding of HPC architecture, cluster management and parallel file systems Knowledge of high-speed interconnects and job scheduling Strong project management and leadership skills with excellent communication abilities Analytical and problem-solving skills for troubleshooting complex technical issues Nice to have Experience with cloud-based HPC and containerization technologies

Collected experience requirement

13-15 years