Sr SaaS Administrator, Enterprise Applications

organization, with a strong focus on leveraging artificial intelligence to drive efficiency, insight, and innovation. This role oversees the discovery, optimization, security, and governance of Saa S platforms to maximize business value, ensure regulatory compliance, and enable data-driven decision-making in a HIPAA-compliant environment. In addition to administering core enterprise platforms including Jira, Jira Service Management (JSM), Confluence, Jira CMDB (Assets), and Statuspage, this role designs and implements AI powered automations, intelligent workflows, and predictive insights to enhance operational performance and user experience. Key RESPONSIBILITIES: Manage the Saa S life cycle: discover Saa S usage, manage Saa S configuration policies, optimize Saa S entitlements, automate Saa S-related employee onboarding and offboarding processes, measure and publish reports on Saa S usage and costs for IT leadership Collaborate with digital workplace engineering & security teams to establish and document Saa S configuration, security controls, compliance requirements and processes to continually identify vulnerabilities in configuration and noncompliant usage of Saa S apps Research, prototype, and implement emerging AI capabilities and advanced scripting solutions to continuously improve Saa S operations, user experience, and enterprise automation maturity Administer and optimize Atlassian platforms (Jira, JSM, Confluence, Assets/CMDB, Statuspage, Atlassian Analytics) by embedding AI driven capabilities. Utilize scripting and APIs to extend platform functionality, support complex migrations, and integrate third-party AI tools. Integrate Saa S and enterprise platforms to enable and streamline IT processes (e.g., ITSM, IAM, ITAM) and business workflows, facilitating tool adoption by understanding stakeholder requirements, managing implementations, and conducting testing and User Acceptance Testing (UAT) Engage with vendors’ support teams to resolve platform issues Create and communicate knowledgebase articles to support IT staff and minimize support overhead Ensure that the needs of all customers are met accurately and in a timely fashion, as documented in team Service Level Agreements (SLAs) Continuing to improve technical expertise through research and identification of new processes and technical alternatives to resolve problems and/or implement continuous improvement Adhere to and advocate all requirements of IT Privacy and Security Policies and Procedures Actively contribute to team initiatives by sharing expertise in AI, automation, and scripting. Mentor team members on modern automation practices, foster a culture of innovation, and drive adoption of intelligent solutions across the organization Required QUALIFICATIONS: Bachelor’s degree in IT or related field 3+ years of experience in IT operations, Saa S administration, and supporting cloud-based Atlassian applications (Jira, Jira Service Management, Confluence) Proven 1-2 experience leveraging artificial intelligence and advanced scripting (e.g., Python, Power Shell, REST APIs) Strong analytical, problem-solving, collaboration, and documentation skills Familiarity with ITSM, IAM, CMDB systems Experience working with audit, privacy, and security requirements, including SOC2, and HIPAA Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic Must be very detail-oriented, organized and able to work independently to support multiple complex projects simultaneously in a fast-paced environment Ability to learn new technologies and explain technical issues to diverse audiences is preferred Relevant certifications, such as ITIL® Foundation Certification and Atlassian cloud certifications, are preferred To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration. Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Don't see the dream job you are looking for? 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