Sales Administration Support 4

We are seeking a Customer Service Specialist to support the timely and accurate processing of customer purchase orders and related order management activities. In this role, you will ensure customer orders are entered and managed in accordance with trade compliance, financial, and operational guidelines. You will collaborate closely with Sales, Finance, Logistics, Project Management, and manufacturing teams to deliver a seamless customer experience while supporting business objectives. This position is based in Pune, India and reports to the Customer Service Manager. In This Role, Your Responsibilities Will Be: Review and process customer purchase orders received from Sales and business partners, ensuring accurate and timely order entry into ERP systems. Generate internal sales orders and validate commercial, technical, and financial information. Ensure compliance with local and international trade regulations, due diligence requirements, and taxation guidelines. Prepare letters of credit and guarantee requests in collaboration with Finance and Sales teams. Process orders in line with established financial and technical requirements and address any discrepancies promptly. Provide order acknowledgments to customers and project teams while confirming compliance with commercial and technical requirements. Obtain quotations from factories and suppliers, review customer order requirements, and ensure alignment on pricing and technical specifications. Generate and issue purchase orders to factories, suppliers, and project management teams. Review supplier acknowledgements to confirm pricing, delivery commitments, quantities, and technical accuracy. Manage customer change orders effectively to support customer satisfaction and business performance. Coordinate with Logistics, Order Management, and Project Management teams to generate and submit customer invoices in accordance with revenue recognition guidelines. Build strong working relationships across functions to support efficient order execution and customer success. Demonstrate leadership in Health, Safety, Security, and Environmental (HSSE) practices by following company policies, participating in required training, reporting incidents or hazards, and actively contributing to a positive safety culture. Maintain full utilization of the Emerson Safety App and support continuous safety improvement initiatives. Who You Are: You are action oriented and consistently identify opportunities to move work forward while delivering high-quality results. You communicate effectively by sharing information clearly and adapting your approach to meet the needs of different audiences. You collaborate across teams and build strong partnerships to achieve common goals. You maintain a strong customer focus, optimize work processes, and plan and align resources effectively to deliver positive outcomes in a dynamic environment. For This Role, You Will Need: A bachelor's degree in Business, Commerce, Supply Chain, Operations, or a related discipline, or equivalent professional experience. Experience supporting order management, customer service, sales operations, or related business processes within manufacturing, industrial, OEM, Oil & Gas, valve, or similar industries. Proficiency with customer relationship management systems, ERP platforms, and Microsoft Office applications. Strong attention to detail and commitment to accuracy in a fast-paced environment. Excellent written and verbal communication skills in English. Ability to manage multiple priorities, collaborate across functions, and deliver customer-focused solutions. Understanding of financial controls, compliance requirements, and order processing best practices. Preferred Qualifications That Set You Apart: Experience working with Oracle ERP or similar enterprise resource planning systems. Knowledge of international logistics, Incoterms, payment terms, and regional taxation requirements. Experience coordinating global or cross-regional customer orders and supply chain activities. Familiarity with trade compliance and import/export documentation processes. Experience working in multinational industrial or manufacturing environments. Our Culture and Commitment To You: At Emerson, we recognize the importance of employee wellbeing and providing an environment where people can thrive both professionally and personally. We offer flexible and competitive benefits designed to support the physical, mental, financial, and social wellbeing of our employees and their families. These offerings include medical insurance plans, an Employee Assistance Program, tuition reimbursement, employee resource groups, recognition programs, and much more. We are committed to fostering a culture that values diverse experiences, perspectives, and ideas. By creating an inclusive workplace where every employee feels respected and empowered, we encourage innovation, collaboration, and meaningful career growth. We also prioritize work-life balance through flexible time off programs, parental leave, vacation, and holiday benefits, helping employees bring their best selves to work every day.