Ovation Support Engineer

We are hiring a skilled Ovation Support Engineer to assist our clients with IT-related technical support issues. As an IT support engineer, you will interact with users to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use. To ensure success as an IT support engineer, you should have in-depth knowledge of Windows software and Dell hardware systems, excellent troubleshooting skills, and good interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client. In this Role, Your Responsibilities Will Be: Installing and configuring client computer systems. Responding to client IT support requests. Basic Knowledge of the deployment of Hyper-V, VMware ESXi, and vCenter. Good knowledge of Switches, routers, and Networking will be an advantage. Deployment of Windows Server on VMware on a regular basis. New Server-grade hardware installation in the datacenter. Daily monitoring of Datacenter hardware. Remote assistance to in-house engineers to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems. Offering solutions that meet the needs of the client. Repairing hardware malfunctions, software issues, and networking problems. Providing training to the in-house engineers. Call logging with Vendors. Inventory management. Maintaining good client relations. Tracking and managing work records. Compiling job reports. Who You Are: You pursue everything with energy, drive and the need to finish. You deliver messages in a clear, compelling and concise manner and actively listens and checks for understanding. You lay out a detailed schedule and steps for achieving objectives and use landmarks to track and handle the progress of the work. For This Role, You Will Need: Bachelor’s degree in information technology or computer science. 2 years of experience in computer hardware and networking. Skilled in liaising with vendors and subcontractors. Proven work experience as a technical support engineer. Knowledge of computer hardware and networking systems. Preferred Qualifications That Make You Stand Out: Good time management skills. Good interpersonal skills. Ability to troubleshoot complex hardware and software issues. Good written and verbal communication skills. Should be ready to travel at short notice. Ability to think critically. Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.