Institutional Relationship Manager

Gate · Remote

Source and collection record

Last observed by our collector: 8 October 2026 at 11:26 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 728

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Gate's institutional business is entering its next phase, and we're building a dedicated relationship management function whose sole mandate is our institutional client base: deepening relationships, unlocking wallet share, and making sure every client gets world-class coverage. This is a ground-floor opportunity. You won't be inheriting a rigid playbook - you'll help write it. - Manage a portfolio of institutional clients - trading firms, funds, market makers, and family offices - as their primary point of contact at Gate. - Deepen and grow relationships: understand each client's trading needs, identify opportunities across our product suite, and drive activation, retention, and share of wallet. - Coordinate internal resources across product, operations, and support to resolve client needs quickly and deliver a seamless institutional experience. - Gather structured client feedback and channel it into product and process improvements - you're the client's voice inside Gate. - Help shape the account management function itself: coverage models, engagement cadences, and best practices for a growing team. - 3-7 years of experience managing institutional clients - this is a relationship management role, not a customer service role, and we're specifically looking for people who have owned institutional relationships end to end. - Backgrounds we're open to: crypto exchanges, crypto buy-side (funds, trading firms, market makers), or strong TradFi profiles (prime brokerage, institutional coverage) looking to move into crypto. - Experience in the crypto space with an existing network of institutional contacts is a strong plus. - Commercially sharp: you know how to grow an account, not just maintain it. - Comfortable operating in a fast-moving, less-structured environment - you see ambiguity as room to build. - English is mandatory; bilingual preferred.

Collected experience requirement

3-7 years