Technical Support – Chat process

Glowtouch Technology Pvt · Remote

Source and collection record

Last observed by our collector: 8 October 2026 at 11:27 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: glowtouchtechnologypvt-technical-support-chat-process

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Summary of Position: To be a Leading Global provider of innovative technology solution and a trusted, “go-to” partner for those we serve. Skills and Responsibilities: Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services; Provide technical support for level-one escalation issues via the help desk; Should multitask and meet specific goals set by supervisors and the managers; Decent knowledge on website creation, domain register, network related IP, ISP etc; Email configuration, trouble shooting website related issues like 404 error, 508 error etc; Good on operating systems Windows / Linux; Excellent written and verbal communication skills in the English language; Ability to work well with a team in a fast-paced, constantly changing environment; Outstanding customer service skills and a dedication to provide a great customer service; Reliable to work in rotational shifts and to complete work as per expectations; Ability to multitask and meet specific goals set by supervisors and management. Attributes: Graduates with a BE, BTech, BCA, BSc IT, BSc CS, MCA & MSc; 0-3 years of relevant experience; Strong in Logical thinking and Learning Skills; Minimum Typing speed 35wpm & good in Keyboard Shortcuts; Able to handle 3 chats at a time; Knowledge on web hosting is an added advantage; Flexible to work - 24/7 - Rotational shifts including night shifts.

Collected experience requirement

0-3 years