Technical Trainer & Documentation Specialist

Role Overview We're looking for a detail-driven Documentation Specialist to own process documentation, SOPs, and knowledge repositories across the organization. This role is centered on writing, structuring, and maintaining clear, accurate, and version-controlled documentation that supports operations, technology adoption, and cross-functional teams - with a secondary hand in training content and delivery. Key Responsibilities Documentation & Knowledge Management • Own the end-to-end creation, structuring, and maintenance of SOPs, process guides, and technical manuals for operations and cross-functional teams. • Establish and enforce documentation standards, templates, and style guidelines to ensure consistency, clarity, and accessibility across mixed literacy levels. • Act as the central point of contact for version control, document lifecycle management, and knowledge repositories (e.g., Confluence, SharePoint). • Translate complex, technical, and operational processes into simple, well-organized written and visual documentation. • Audit and refresh existing documentation on a regular cadence to keep content accurate as processes and systems evolve. Process & Learning Needs Analysis • Partner with operations leaders and process owners to identify documentation gaps, recurring issues, and priority areas for new SOPs. • Create supporting visual aids, process flow diagrams, and modular reference content to accompany written documentation. Training Support (Secondary) • Support onboarding and training delivery using the documentation library as the primary content backbone. Required Background • 3-6 years of experience in a product-based company, with a strong focus on process documentation, SOP writing, or technical writing. • Excellent written communication skills - able to structure and simplify complex information for varied audiences. • Strong working proficiency in MS Word and PowerPoint (visual SOPs, process guides) and MS Excel (documentation trackers, version logs). • Hands-on experience with knowledge-management or documentation platforms such as Confluence, SharePoint, or similar. • Prior exposure to process audits, SOP creation, or compliance documentation. • Comfort working in fast-paced, tech-driven environments with tight turnaround times. Preferred Qualifications • Certifications or coursework in Technical Writing, Instructional Design, or Documentation Management. • Experience with Canva, Articulate, or similar tools for visual and digital documentation. • Familiarity with Power BI or Google Sheets/Data Studio for reporting on documentation usage and impact. What We Offer • Direct ownership of the organization's documentation standards and knowledge systems. • A fast-track environment for those looking to grow into Documentation or Knowledge Management leadership. • A culture that values clarity, precision, and ownership. • Exposure to cutting-edge robotics and automation technology.