Change & Release Manager II

Job Summary: The opportunity is for a Change Management Learning and Consultant. The individual should be prepared to work in a dynamic and flexible environment and changing requirements with frequent client interactions. Key Responsibilities: • Analyse, prioritize, classify, and schedule the Requests for Change (RFCs). • Confirms the scope of the change, dependencies & impact to the prod environment. • Liaise with all necessary parties to coordinate change building, testing, and implementation in accordance with schedules. • Escalate the RFCs that are beyond the control of the CAB, to the IT executive committee. • Review all implemented changes to make sure they have met their objectives. • Review all outstanding RFCs awaiting consideration or awaiting action. • Analyze Change Records to determine any trends or apparent problems that occur and seek rectification with relevant parties. • Facilitate Change Management process audits. • Experience in Stakeholder Engagement, Communication Planning, Change Measurement (Change Readiness/Surveys, Business Readiness). • Apply structured global change management methodology and lead change management activities. • Create change management strategy, change plan and responsible for delivering all change management interventions. • Working with stakeholders to create awareness, engagement and realize the benefits of change. • Integrate change management activities into overall project plan. • Support execution of change activities for global region, across sites as necessary. • Intermediate level Excel skills. Requirement: • Sets personal professional goals and takes accountability for own development • Seeks feedback and changes behavior to improve performance • Good communication skills • ITIL Framework Awareness; Good to Have: ITIL Certifications.