Technical Support Engineer

HappyFox · Chennai

Source and collection record

Last observed by our collector: 8 October 2026 at 11:29 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: technical-support-engineer-chennai

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Collected role description

We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team. Responsibilities: Investigate and identify root cause of customer issues and drive resolutions across various teams Provide expert level technical support and deal with issues escalated by junior support staff Manage customer issues related to the installation, configuration, and operation of the product suite and cloud deployments on a timely basis Act in a development capacity on product and process improvement projects Document defect and enhancement requests on behalf of customers Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence Give customers prompt and reliable updates related to applications Work with internal teams in a consultative and supportive role Train teams/members on the nuances of applications using simulations when required Work as an advisor on the product best practices for better supportability Requirements: Bachelor’s degree in engineering or a related field Proven technical support experience of at least 5 years supporting SaaS based applications and a minimum of 1 year experience in L2 support Excellent written and verbal communication skills Ability to thrive in a high-pressure environment Passionate about learning and mastering new technologies and skills Applicants with programming background are preferred

Collected experience requirement

1+ years