Trainee Process Consultant
Hinduja Global Services · Bangalore
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 1368479166
Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.
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Collected role description
HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 17,000+ employees across 10 countries and 23 delivery centers.” DUTIES & RESPONSIBILITIES Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively troubleshoot the customer’s issue towards absolute resolution. Engages the customer in a spontaneous and conversational manner in a way that makes the customer experience good and enriching Investigates and clarifies consumer comments, questions, and concerns using active listening and probing skills Knows how to effectively multitask and prioritize workload. Can effectively go thru the systems and process while carrying on a conversation with the customer Recommend available service options when necessary. Use tact and judgment in communicating with, in particularly, angry and/or frustrated consumers Accurately document customer cases and pertinent details in internal CRM Reports feedback that affects the course of Operations in a day to day basis Upholds and promotes client’s core values Meets productivity standards COMPETENCY REQUIREMENTS With Basic Competency Level in ff.: Common consumer electronics, technical products, networking and WIFI Windows and Mac operating systems Computer hardware With Expert Competency Level in ff.: Customer service orientation Communication skills (oral and written) Computer navigation Sense of urgency Passion for excellence Working in teams / Interpersonal skills Work organization Product knowledge Analytical and Problem solving skills Reports to: Team Leader and/ or Shift Manager Education and/or Experience: Completed at least Senior High School. At least 6 months of experience in technical support or customer service role or equivalent, familiarity with CRM and case management are preferred. Work environment: The work environment is professional office workplace. Physical demands : Requires graveyard work Schedule and shift flexibility. May require non-consecutive rest days for the work week, overtime, weekend, or holiday work depending on business needs Work demands : Must complete and pass Product Specific Training and clear certification. Must meet or exceed quality target. Failure to achieve and sustain quality performance at or above the quality target may result in termination Able to establish, implement and continuously improve the quality information security policies assigned to him/her. HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities .
Collected experience requirement
Completed at least Senior High School. At least 6 months of experience in technical support or customer service role or equivalent, familiarity with CRM and case management are preferred. Work environment: The work environment is professional office workplace. Physical demands : Requires graveyard work Schedule and shift flexibility. May require non-consecutive rest days for the work week, overtime, weekend, or holiday work depending on business needs Work demands : Must complete and pass Product Specific Training and clear certification. Must meet or exceed quality target. Failure to achieve and sustain quality performance at or above the quality target may result in termination Able to establish, implement and continuously improve the quality information security policies assigned to him/her. HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities .