Salesforce Apex Sr Technical Specialist - Lightning framework and admin

Job Summary Staples is seeking a Senior Manager – Software Engineering (Salesforce Platform) to lead Salesforce engineering initiatives supporting Sales and Service functions. Based at the Chennai Global Capability Center (GCC), this role serves as a strategic extension of the SDS Salesforce organization, driving global delivery, platform innovation, and operational scale. The role will own the Salesforce platform engineering roadmap, lead AI-powered transformation initiatives (Agentforce / Einstein), and build a high-performing, distributed engineering organization across the US and GCC. Key Responsibilities Key Responsibilities Leadership & Organization - Build, scale, and lead a high-performing engineering organization across GCC (India). - Establish robust hiring pipelines, mentoring frameworks, and performance management practices. - Drive a unified global operating model with clearly defined sprint cadences, OKRs, and governance rhythms. Platform Ownership & Delivery - Own and execute the Salesforce roadmap across Sales Cloud, Service Cloud, CRM Analytics, and enterprise integrations. - Deliver and scale AI-driven capabilities, including Agentforce and Einstein-powered experiences. - Lead modernization initiatives such as case management transformation and workflow automation. Platform Transformation & Integration - Rationalize overlapping tools, eliminate technical debt, and consolidate workflows onto Salesforce. - Partner with Data Engineering to centralize enterprise analytics leveraging Snowflake and Data Cloud. - Design and implement secure, scalable integrations across Salesforce and enterprise platforms. Engineering Excellence & Governance - Establish and enforce DevSecOps standards, CI/CD pipelines, and release governance practices. - Drive Salesforce Center of Excellence (CoE) standards, including coding practices, test automation, and documentation discipline. - Ensure platform stability, scalability, data integrity, and adherence to governance frameworks. Stakeholder & Partner Management - Partner with Sales Operations, Customer Service, Finance, and Product teams to align priorities and deliver outcomes. - Manage SI/ISV partners to accelerate delivery and innovation. What You Bring - Proven leadership in building and inspiring high-performing, distributed engineering teams. - Demonstrated ability to drive large-scale platform transformations and cross-system initiatives. - Deep expertise in Salesforce architecture, development, governance, and platform best practices. - Strong focus on engineering quality, automation, documentation, and operational rigor. Excellent communication and stakeholder management skills with the ability to influence senior leadership. Skill Requirements Basic Qualifications - Bachelor's degree in computer science, Data Science, Business Analytics, or a related field. - 10+ years of experience in enterprise software engineering. - 5+ years of experience leading Salesforce engineering teams. - Proven expertise in Salesforce platform development, architecture, and solution design. - Experience managing distributed teams across offshore (GCC India) & dotted line reporting to US leadership. - Experience with AI-enabled Salesforce capabilities and Snowflake/Data Cloud integrations. Other Requirements Preferred Qualifications - Salesforce certifications (Architect, Platform, or AI specialization preferred). - Master's degree in engineering, Technology, or Business Management.