Lead Software Engineer, Cloud Site Reliability (SRE)
Icertis · Pune
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Employer requisition: 7698
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Collected role description
Required Skills: 7-12 years of experience in CloudOps / SRE / NOC environments (24x7 operations) Strong expertise in Azure Infrastructure (VMs, Networking, Storage) Hands-on experience with Azure Kubernetes Service (AKS), Kubernetes, Docker Strong experience with monitoring and observability tools (Datadog, Azure Monitor) Proven experience in Incident Management / Major Incident Handling, Monthly reporting Experience with Infrastructure as Code (Terraform, ARM templates, Helm) Scripting skills in PowerShell, Python, or Bash Experience with ServiceNow (Incident, Problem, Change modules and dashboards) Good understanding of distributed systems and cloud-native architecture Excellent communication, leadership, and problem-solving skills About CloudOps Team: CloudOps team is responsible for availability, reliability, performance, monitoring, emergency response, and capacity planning of Icertis SaaS applications and related services. CloudOps executes infra & access provisioning, upgrades, deployments, and change management to drive faster time to market. This team plays a critical role in building and executing the cloud strategy for the company, driving architectural improvements to enhance scalability and optimize overall cost. Role Responsibilities: Lead 24x7 NOC operations with mandatory rotational shifts ensuring system availability and SLA adherence Act as Major Incident Manager (P1/P2 incidents), driving triage, war room coordination, and stakeholder communication Implement and enhance observability practices across logs, metrics, and traces Work with tools like Datadog and Azure Monitor for monitoring and alerting Drive proactive monitoring, alert tuning, anomaly detection, and AIOps initiatives Manage Azure infrastructure and AKS clusters, including troubleshooting, scaling, and performance tuning Build automation and self-healing workflows using Terraform, ARM, Helm, Power Automate, and scripting Collaborate with engineering teams to improve reliability, deployment pipelines, and cloud-native architecture Develop dashboards and reports using Power BI and ServiceNow Handle Monthly Business reviews and leadership reporting Mentor team members and drive process standardization and operational excellence
Collected minimum qualification
Preferred Certification: Experience in multi-cloud environments (Azure/AWS) Exposure to AIOps / predictive monitoring / self-healing systems Azure / Datadog / Kubernetes certifications
Collected experience requirement
7-12 years