Manager - Product Support

IDfy · Mumbai

Source and collection record

Last observed by our collector: 8 October 2026 at 11:32 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: I-38328

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Here's what your day would look like... Designing, implementing, and optimizing support workflows, SOPs, and application-side incident management frameworks Overseeing ticket handling, escalations, shift rosters, and knowledge base documentation to maintain 24/7 service standards Tracking, analyzing, and reporting key performance metrics (SLAs, TAT, CSAT, first-response times, MTTR) to senior leadership Identifyin

Collected experience requirement

4-7 years