Assistant Manager - VKYC

IDfy · Mumbai

Source and collection record

Last observed by our collector: 8 October 2026 at 11:32 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: I-17788

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Lead and manage a 60-100 member Video KYC operations team in a high-volume, regulated setup Own end-to-end operational delivery, ensuring strong SLA adherence Monitor and improve AHT, TAT, productivity, and conversion metrics Drive staffing, shift planning, and overall operational efficiency Build and manage Team Leaders, QA, and frontline agents Conduct performance reviews, coaching interventions, and manage attrition Ensure audit, regulatory, and in

Collected experience requirement

4-7 years