Service Engineer

Job Description We are looking for a technically skilled Service Engineer to be based at our Haryana Warehouse (Tauru). The role will primarily be responsible for the inspection, diagnosis, repair and refurbishment of returned, damaged and non-saleable inventory products. The individual will also provide technical support to customers over calls, assist with warranty-related cases, and ensure that repairable products are effectively restored for reuse, resale or other appropriate disposition. This role requires strong hands-on troubleshooting and product repair capabilities across industrial, electrical, mechanical and related product categories. Key Responsibilities - Inspect returned, damaged and non-saleable inventory products and conduct quality checks to assess their condition and repairability. - Diagnose technical faults and carry out repair, servicing and refurbishment of products to restore them to a usable or saleable condition wherever possible. - Identify products that cannot be repaired or refurbished and recommend appropriate action, including liquidation, disposal or other inventory disposition. - Manage and maintain records of non-saleable inventory, repair status, refurbishment activities and product disposition. - Handle warranty-related cases, including technical assessment, troubleshooting and coordination with relevant vendors, service centres or internal teams. - Provide technical assistance and on-call support to customers for product-related queries, troubleshooting and basic issue resolution. - Identify spare parts and consumables required for product repairs and coordinate with procurement, vendors and service partners for timely availability. - Maintain repair logs, service reports, quality check records and other relevant technical documentation. - Coordinate with warehouse, procurement, category and customer service teams to ensure timely resolution of product-related issues. - Identify recurring product defects or quality concerns and provide feedback to relevant internal teams and vendors to support continuous improvement. Requirements - Diploma/ITI/Degree in Mechanical, Electrical, Electronics or a relevant technical discipline. - 1-3 years of hands-on experience in product repair, servicing, maintenance or technical support. - Experience in repairing industrial products, electrical equipment, power tools, machinery or MRO products will be preferred. - Strong troubleshooting, fault diagnosis and problem-solving skills. - Ability to understand product specifications, technical manuals and repair procedures. - Good communication skills with the ability to provide technical support and guidance to customers over calls. - Comfortable working in a warehouse environment and handling a diverse range of industrial and technical products.