IT Executive

We are looking for an experienced IT Executive to manage day-to-day IT operations, provide end-user support, troubleshoot technical issues, and ensure the smooth functioning of the organization's IT infrastructure. The ideal candidate should have strong hands-on expertise across Windows, macOS, and Ubuntu/Linux operating systems, along with good knowledge of networking, hardware, software, and IT asset management. Key Responsibilities ●​ Provide L1/L2 technical support to employees for hardware, software, OS, network, and system-related issues. ●​ Manage and troubleshoot Windows, macOS, and Ubuntu/Linux operating systems. ●​ Install, configure, upgrade, and maintain laptops, desktops, printers, and other IT peripherals. ●​ Diagnose and resolve OS, hardware, software, application, and connectivity issues. ●​ Manage Ubuntu/Linux systems, including basic system administration, Linux commands, package management, permissions, services, logs, and troubleshooting. ●​ Handle macOS administration and troubleshooting, including system configuration, software installation, updates, security settings, user management, and hardware compatibility. ●​ Manage Windows administration and troubleshooting, including system configuration, updates, software installation, and user support. ●​ Troubleshoot LAN, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and internet connectivity issues. ●​ Manage employee IT onboarding and offboarding, including device allocation, account/access setup, configuration, and asset recovery. ●​ Maintain and update the IT asset inventory, including laptops, desktops, peripherals, software, and licenses. ●​ Manage user accounts, access permissions, software installations, and IT applications. ●​ Monitor system security, antivirus/endpoint protection, OS updates, and basic IT compliance. ●​ Coordinate with external vendors for hardware repairs, AMC, networking, internet, and other IT services. ●​ Maintain IT documentation, asset records, configurations, SOPs, and troubleshooting logs. ●​ Track and resolve IT support requests within defined timelines. ●​ Identify recurring IT issues and recommend solutions to improve system reliability and employee productivity. ●​ Support implementation and rollout of new IT tools, applications, systems, and infrastructure. Must-Have Skills ●​ 3-5 years of relevant experience in IT Support, IT Operations, or System Administration. ●​ Strong proficiency in Windows, macOS, and Ubuntu/Linux OS, with comprehensive hands-on experience in system administration, configuration, troubleshooting, security, and end-user support. ●​ Strong knowledge of hardware and software troubleshooting. ●​ Good understanding of networking concepts and troubleshooting. ●​ Experience in IT asset management and user/access management. ●​ Strong problem-solving and analytical skills. ●​ Good communication and stakeholder management skills. ●​ Ability to independently manage day-to-day IT operations in a fast-paced environment. Qualification Bachelor's degree/diploma in Computer Science, Information Technology, or a related field. Preferred Skills ●​ Experience with Microsoft 365 / Google Workspace. ●​ Exposure to IT helpdesk/ticketing systems. ●​ Knowledge of endpoint/device management tools. ●​ Basic understanding of cloud platforms and IT security. ●​ Experience supporting IT infrastructure in a mid-sized organization. Key Competencies IT Support | System Administration | Windows | macOS | Ubuntu/Linux | Networking | Hardware & Software Troubleshooting | IT Asset Management | User Access Management | IT Security | Vendor Management