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Lead System Engineer

Infinite Computer Solutions · Hyderabad

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Collected role description

<span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:24.0pt"><span style="font-family:" times="" new="" roman",serif"="">Job Description – L2/L3 Endpoint Engineer (JAMF / macOS / iOS MDM)</span></span></b></span></span></span><br><br><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Role Overview</span></span></b></span></span></span><br><br><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">The L2 Endpoint Engineer (Apple) is responsible for <b>administration, support, and optimization of Apple device management platforms</b>, primarily <b>JAMF Pro</b>, covering <b>macOS and iOS/iPadOS devices</b>.</span></span></span></span><br><br><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">This role includes <b>device lifecycle management, application packaging &amp; deployment, patching, policy enforcement, and compliance management</b>. The engineer is expected to <b>troubleshoot complex Apple endpoint issues and ensure a seamless user experience</b>.</span></span></span></span><div align="center" style="text-align:center"><br><hr align="center" size="0" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:18.0pt"><span style="font-family:" times="" new="" roman",serif"="">Key Responsibilities</span></span></b></span></span></span><br><br><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">JAMF Platform Administration</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Administer and support <b>JAMF Pro</b> environment</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Manage:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Device inventory and smart groups</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Policies and configuration profiles</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Enrollment workflows (DEP/Automated Device Enrollment)</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Monitor JAMF health, sync status, and device communication</span></span></span></span></span></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="2" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Device Lifecycle Management (macOS &amp; iOS)</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Handle end-to-end lifecycle:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Enrollment (Automated &amp; manual)</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Provisioning and configuration</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Decommissioning</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Support:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">macOS devices (laptops/desktops)</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">iOS/iPadOS devices (iPhones, iPads)</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Ensure devices are compliant with corporate standards</span></span></span></span></span></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="2" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Application Packaging &amp; Deployment (macOS)</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Package and deploy applications using:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">PKG / DMG formats</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">JAMF policies</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Handle:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">App testing and validation</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Version upgrades and patching</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Troubleshoot installation failures and dependency issues</span></span></span></span></span></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="2" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Patch Management (macOS &amp; iOS)</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Manage OS and third-party patching using JAMF</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Define and deploy patch policies and schedules</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Monitor patch compliance and remediation</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Troubleshoot patch deployment failures</span></span></span></span></span></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="2" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Policy &amp; Configuration Management</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Create and manage:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Configuration profiles (Wi-Fi, VPN, security settings)</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Restrictions and compliance policies</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Integrate with:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Apple Business Manager (ABM)</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Identity providers (Azure AD / Okta)</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Ensure alignment with security baselines</span></span></span></span></span></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="2" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Incident &amp; Problem Management</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Act as L2 resolver for:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Device enrollment failures</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Application deployment issues</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Patch failures</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Policy conflicts</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Perform root cause analysis for recurring issues</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Escalate to L3/vendor with proper logs when required</span></span></span></span></span></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="2" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Automation &amp; Scripting</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Use scripting for automation:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Bash / Shell scripting (primary for macOS)</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Basic Python (good to have)</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Automate:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Application deployments</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Device configurations</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Remediation tasks</span></span></span></span></span></li></ul></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="2" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Compliance, Reporting &amp; Documentation</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Generate reports on:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Device compliance</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Patch status</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Application deployment success</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Maintain SOPs, runbooks, and knowledge base</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Support audit requirements</span></span></span></span></span></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="2" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Collaboration &amp; Support</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Work with L1 team for triage improvements</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Collaborate with:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Security teams (compliance &amp; policies)</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Identity teams (SSO, conditional access)</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Provide clear communication to end users and stakeholders</span></span></span></span></span></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="2" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:18.0pt"><span style="font-family:" times="" new="" roman",serif"="">Required Skills &amp; Qualifications</span></span></b></span></span></span><br><br><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Technical Skills (Core)</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Strong hands-on experience in:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">JAMF Pro administration</span></b></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">macOS device management</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">iOS/iPadOS device management (MDM)</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Good understanding of:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Apple Business Manager (ABM)</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Automated Device Enrollment (DEP)</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Apple Volume Purchase Program (VPP / Apps &amp; Books)</span></span></span></span></span></li></ul></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="2" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Packaging &amp; Scripting</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Application packaging:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">PKG / DMG</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Scripting:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Bash / Shell (mandatory for macOS support mindset)</span></span></span></span></span></li></ul></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="0" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Integration Knowledge</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Identity integration:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Azure AD / Okta (preferred)</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Basic understanding of:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Certificates, profiles, and device trust</span></span></span></span></span></li></ul></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="0" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Process Knowledge</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">ITIL processes:</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Incident, Problem, Change Management</span></span></span></span></span></li></ul></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Experience in patch cycles and compliance reporting</span></span></span></span></span></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="0" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:13.5pt"><span style="font-family:" times="" new="" roman",serif"="">Soft Skills</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Strong troubleshooting mindset (must understand Apple ecosystem behavior)</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Clear communication with global users</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Attention to detail (Apple policies can be strict and sensitive)</span></span></span></span></span></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="0" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:18.0pt"><span style="font-family:" times="" new="" roman",serif"="">Experience &amp; Education</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">3–6 years of experience in Apple endpoint / JAMF support</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Bachelor’s degree in IT or related field</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Certifications (good to have):</span></span></span></span></span><br><ul style="list-style-type:circle"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">JAMF 100/200</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list 1.0in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Apple Device Support</span></span></span></span></span></li></ul></li></ul><br><div align="center" style="text-align:center"><br><hr align="center" size="2" width="100%"></div><span style="font-size:12pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-IN" style="font-size:18.0pt"><span style="font-family:" times="" new="" roman",serif"="">Key Performance Indicators (KPIs)</span></span></b></span></span></span><br><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Device compliance rate (%)</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Patch compliance (macOS &amp; iOS)</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Application deployment success rate</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Incident resolution time (MTTR)</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">Reduction in repeat issues</span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif"><span lang="EN-IN" style="font-family:" times="" new="" roman",serif"="">User experience / CSAT</span></span></span></span></span></li></ul><br>&nbsp;

Collected experience requirement

3-6 years