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Senior Technical Lead

Infinite Computer Solutions · Bangalore

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Employer requisition: 51529BR

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Collected role description

<b>ICS Grade: E4</b><br><b>Experience:</b>&nbsp;7-9 Years<br><b>Role Overview</b><br>Lead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments. Provide technical leadership for major customer deployments, migrations, and operational improvement programs.<br><b>Core Responsibilities</b><ul><li>Lead complex validation, upgrade, migration, and release activities.</li><li>Serve as the technical escalation point for critical UC/CC issues.</li><li>Drive automation and operational efficiency initiatives.</li><li>Mentor engineers and provide technical leadership across customer engagements.</li></ul><b>Technical Skills</b><br><b>Avaya UC (Aura 8.x and Above):</b>&nbsp;CM, SM, SMGR, AES, AADS, IX Messaging<br><b>Contact Center:</b>&nbsp;AAEP, CMS, Verint WFO, Experience Portal<br><b>Enterprise Platforms:</b>&nbsp;SBC, ESXi, KVM<br><b>Infrastructure &amp; Automation:</b>&nbsp;Linux, VMware ESXi, Python, Shell, PowerShell<br><b>Core Competencies:</b>&nbsp;Technical Escalation, Health Check Automation, Migration &amp; Validation Strategy, Cross-Platform Integration, Performance Optimization<br><b>Key Competencies</b><ul><li>Technical Leadership</li><li>Advanced Problem Solving</li><li>Automation &amp; Continuous Improvement</li><li>Customer &amp; Stakeholder Management</li><li>Mentoring &amp; Knowledge Sharing</li></ul>&nbsp;<table></table>

Collected experience requirement

7 years