Support Engineer

Infinite Computer Solutions · Bangalore

Source and collection record

Last observed by our collector: 8 October 2026 at 11:34 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 52099BR

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

How sourcing and classification work · Report a discrepancy

Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Attendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 2 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

<ol><li>Excellent verbal and written communication skills, with a neutral accent and no Mother Tongue Influence (MTI).</li><li>Provide Level 2 technical support for hardware, software, operating systems, Microsoft 365 applications, email, VPN, network connectivity, and end-user computing issues.</li><li>Serve as the primary point of contact for users seeking technical assistance via phone, email, chat, or ticketing tools, ensuring high customer satisfaction.</li><li>Diagnose, troubleshoot, and resolve incidents independently using advanced analytical and remote troubleshooting techniques within defined SLAs.</li><li>Manage incidents and service requests, from logging and categorization through resolution, closure, and user communication.</li><li>Perform root cause analysis for recurring issues, identify trends, and support problem management initiatives to prevent future incidents.</li><li>Escalate complex or unresolved issues to appropriate support teams, ensuring complete documentation and effective coordination until resolution.</li><li>Maintain accurate records in ITSM tools (e.g., ServiceNow, Remedy, Jira), create knowledge articles, and ensure compliance with ITIL processes and organizational standards.</li><li>Drive continuous service improvement by identifying process gaps, recommending enhancements, mentoring L1 engineers,</li></ol>Preferred Skills: Microsoft 365, Windows 10/11, Active Directory/Azure AD, VPN, Networking Fundamentals (DNS, DHCP, TCP/IP), ServiceNow/ITSM tools, and basic ITIL knowledge.