Senior Technical Lead

Infinite Computer Solutions · Bangalore

Source and collection record

Last observed by our collector: 8 October 2026 at 11:34 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 52080BR

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Job Description – Endpoint Solutions Lead / Architect (EUC Tower Lead)  Role Overview  The Endpoint Solutions Lead is responsible for end-to-end ownership of the Endpoint (EUC) tower, covering:  Windows Endpoint (SCCM / Intune)  Apple Endpoint (JAMF / macOS / iOS)  VDI (Citrix / AWS WorkSpaces / AppStream)  Print Services (Enterprise Print Infrastructure)  This role combines technical leadership, delivery ownership, client engagement, and escalation management to ensure a stable, secure, and high-performing end-user environment.  Key Responsibilities  End-to-End Tower Ownership  Own overall delivery of Endpoint services:  Device management (Windows & Apple)  VDI platforms (Citrix / AWS)  Print infrastructure  Ensure services meet:  SLA / KPI targets  Security and compliance standards  Drive service stability and continuous improvement  Technical Leadership (Hands-On)  Act as technical authority (L3/L4 escalation) across all endpoint technologies  Provide guidance on:  SCCM / Intune architecture and co-management strategy  JAMF and Apple ecosystem design  Citrix / AWS VDI optimization  Print infrastructure standardization  Review and approve:  Complex changes  Architecture decisions  Major deployments  Client & Stakeholder Management  Act as primary technical interface for client stakeholders  Lead:  Service reviews (weekly/monthly)  Technical discussions and escalations  Translate technical issues into business impact language  Build client confidence through proactive insights and roadmap  Escalation & Major Incident Management  Own critical escalations (P1/P2 incidents) across Endpoint tower  Lead technical bridge calls during outages  Ensure:  Quick triage and resolution  Clear communication to stakeholders  Drive RCA and preventive actions  Service Improvement & Transformation  Drive initiatives such as:  Intune-first / modern endpoint transformation  Apple zero-touch deployment (ABM + JAMF)  VDI optimization and cloud adoption (AWS)  Print standardization and reduction of legacy issues  Reduce:  Ticket volume  Repeat incidents  Manual effort  Automation & Standardization  Promote automation using:  PowerShell / scripting  Endpoint management tools  Standardize:  Application packaging  Patch management processes  Policy configurations  Drive engineering mindset vs support mindset  Team Leadership & Capability Building  Lead L1, L2, and L3 teams across Endpoint tower  Mentor and upskill team members  Conduct:  Technical reviews  Performance evaluations  Improve technical depth and ownership mindset in team  Governance, Compliance & Reporting  Define and track KPIs:  Patch compliance  Endpoint health  VDI performance  Ticket trends  Ensure audit readiness and compliance adherence  Provide structured reports and insights to stakeholders    Required Skills & Qualifications  Technical Expertise (Must-Have Breadth + Depth)  Strong hands-on experience in:  SCCM / Intune (co-management, patching, packaging)  JAMF / Apple device management  Citrix VDI (CVAD / DaaS) + exposure to AWS VDI  Active Directory, GPO, endpoint security  Good understanding of:  Networking fundamentals  Identity & access (Azure AD / Entra ID)  Architecture & Strategy  Ability to design:  Endpoint management architecture  VDI solutions (on-prem + cloud)  Strong understanding of:  Modern endpoint trends (Intune-first, zero-touch)  Hybrid environments  Automation & Tools  Strong scripting:  PowerShell (mandatory)  Exposure to:  APIs / automation frameworks (preferred)    Process & Governance Strong ITIL knowledge:  Incident, Problem, Change, Service Improvement  Experience in:  CAB  RCA  SLA governance  Leadership & Soft Skills (Critical)  Strong client-facing communication (must handle US stakeholders confidently)  Decision-making under pressure (especially during outages)  Ability to challenge and improve existing setups  Ownership mindset (not reactive, but proactive)  Experience & Education  10–15+ years of experience in Endpoint / EUC / Infrastructure  5+ years in leadership / architect role  Bachelor’s degree in IT or related field  Certifications (strong advantage):  Microsoft (MD-102 / AZ-104)  JAMF certifications  Citrix certifications  AWS (Solutions Architect – Associate)    Key Performance Indicators (KPIs)  Overall Endpoint SLA adherence  Patch compliance (>95–98%)  Reduction in repeat incidents  VDI performance (login time, session stability)  Endpoint compliance & security posture  CSAT improvement  Automation adoption    What Good Looks Like in This Role  Endpoint environment is stable, predictable, and scalable  Strong reduction in:  Ticket volume  Escalations  Clear roadmap toward:  Modern endpoint (Intune-first)  Apple automation (zero-touch)  Cloud VDI adoption  High client confidence and minimal escalations

Collected experience requirement

15+ years