Senior Technical Lead

Infinite Computer Solutions · Chennai

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Last observed by our collector: 8 October 2026 at 11:34 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 50131BR

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Collected role description

Job Description Technical Project Manager — Core Technical Delivery<div style="border-bottom:solid #1f4e79 1.5pt; padding:0cm 0cm 6.0pt 0cm">Infinite Computer Solutions | Nokia Business Unit</div>Reports To: Delivery Manager — Nokia Professional Services (practice aligned) Practice Areas: IPTEL · Packet Core · SDM (HSS/HLR/UM, SDL) · CSP (Charging, Policy & Signalling) Location: Bangalore / Chennai / Noida Experience: 8–15 years in telecom delivery, network operations, managed services or deployment<div style="border-bottom:solid #1f4e79 1.0pt; padding:0cm 0cm 4.0pt 0cm"><h1 style="border:none; margin-top:21px; margin-bottom:11px; padding:0cm">Role Purpose</h1></div>The Technical Project Manager owns the safe, predictable and high-quality execution of project and live network intervention (LNI) activity within an assigned practice. The role combines genuine technical depth with delivery rigour — every activity executed safely, on time and with zero customer impact. This is a hands-on role. The TPM is expected to hold the technical command to review a MoP, challenge an implementation approach and lead a critical incident personally — while driving standardisation, automation and a strong engineering culture within the team. The TPM reports to the practice Delivery Manager and is the primary execution owner beneath that layer.<div style="border-bottom:solid #1f4e79 1.0pt; padding:0cm 0cm 4.0pt 0cm"><h1 style="border:none; margin-top:21px; margin-bottom:11px; padding:0cm">Key Responsibilities</h1></div><h2 style="margin-top:15px; margin-bottom:7px">1. End-to-End Delivery Ownership</h2><ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">Own complete execution of assigned work packages from planning through successful completion.</li><li style="margin-bottom:5px; margin-left:8px">Ensure every intervention is delivered safely, within schedule and in compliance with customer standards.</li><li style="margin-bottom:5px; margin-left:8px">Drive timely closure of all deliverables while proactively managing risks and dependencies.</li><li style="margin-bottom:5px; margin-left:8px">Take accountability for delivery outcomes rather than simply tracking activities.</li><li style="margin-bottom:5px; margin-left:8px">Provide the Delivery Manager with accurate, early and unfiltered status — no surprises.</li></ul><h2 style="margin-top:15px; margin-bottom:7px">2. Work Package Planning & Ownership</h2><ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">Allocate work packages to engineers based on competency, certifications and experience.</li><li style="margin-bottom:5px; margin-left:8px">Ensure the right engineer is assigned to the right task, with verified readiness.</li><li style="margin-bottom:5px; margin-left:8px">Monitor work package progress, remove execution blockers and maintain delivery governance.</li><li style="margin-bottom:5px; margin-left:8px">Ensure ownership across the entire lifecycle of each assigned activity.</li></ul><h2 style="margin-top:15px; margin-bottom:7px">3. Customer Project Alignment</h2><ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">Work closely with customer project managers, planners and technical leads.</li><li style="margin-bottom:5px; margin-left:8px">Ensure LNI execution aligns with project timelines, milestones and deployment priorities.</li><li style="margin-bottom:5px; margin-left:8px">Represent the execution team during customer governance meetings.</li><li style="margin-bottom:5px; margin-left:8px">Build customer confidence through proactive communication and predictable delivery.</li></ul><h2 style="margin-top:15px; margin-bottom:7px">4. Technical Leadership — Hands On</h2><ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">Maintain genuine working command of the practice domain — not oversight from a distance.</li><li style="margin-bottom:5px; margin-left:8px">Provide technical guidance during planning, execution, rollback and issue resolution.</li><li style="margin-bottom:5px; margin-left:8px">Review implementation approaches, Method of Procedure (MoP), rollback plans and risk assessments; approve before execution.</li><li style="margin-bottom:5px; margin-left:8px">Lead technical discussions during complex interventions and critical incidents, and drive root cause analysis personally.</li><li style="margin-bottom:5px; margin-left:8px">Coach engineers on best practices and promote continuous technical improvement.</li></ul><h2 style="margin-top:15px; margin-bottom:7px">5. Standardisation</h2><ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">Execute against the practice delivery framework — MoP templates, checklists, readiness criteria and acceptance standards — and drive full team adoption.</li><li style="margin-bottom:5px; margin-left:8px">Eliminate ad-hoc, engineer-specific ways of working; make execution repeatable regardless of who performs it.</li><li style="margin-bottom:5px; margin-left:8px">Convert every lesson learned into an updated standard, checklist or preventive control.</li><li style="margin-bottom:5px; margin-left:8px">Feed practice-level gaps and improvement proposals back to the Delivery Manager for framework updates.</li></ul><h2 style="margin-top:15px; margin-bottom:7px">6. Automation & Efficiency</h2><ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">Identify repetitive, manual and error-prone steps within the execution lifecycle and propose automation candidates.</li><li style="margin-bottom:5px; margin-left:8px">Drive automation of health checks, pre/post validation, configuration and reporting activities within the team.</li><li style="margin-bottom:5px; margin-left:8px">Set and track efficiency targets — effort per work package, cycle time, first-time-right percentage.</li><li style="margin-bottom:5px; margin-left:8px">Reuse assets from the BU automation repository rather than rebuilding, and contribute back what the team creates.</li></ul><h2 style="margin-top:15px; margin-bottom:7px">7. Thought Leadership</h2><ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">Stay current with technology and tooling direction in the practice domain and bring it into execution practice.</li><li style="margin-bottom:5px; margin-left:8px">Propose improvements to delivery approach rather than only executing the defined method.</li><li style="margin-bottom:5px; margin-left:8px">Document and share knowledge — playbooks, execution guides, incident learnings — across the wider practice.</li><li style="margin-bottom:5px; margin-left:8px">Contribute technical input to solutioning, estimation and proposal work when required.</li></ul><h2 style="margin-top:15px; margin-bottom:7px">8. Team Management & People Leadership</h2><ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">Build a culture of ownership, accountability and collaboration.</li><li style="margin-bottom:5px; margin-left:8px">Conduct regular 1:1s to understand workload, aspirations and challenges.</li><li style="margin-bottom:5px; margin-left:8px">Balance shift planning, resource utilisation and fatigue management for 24x7 operations.</li><li style="margin-bottom:5px; margin-left:8px">Support hiring, onboarding, mentoring and capability development.</li></ul><h2 style="margin-top:15px; margin-bottom:7px">9. Inspired Leadership & Team Motivation</h2><ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">Set direction the team believes in — connect day-to-day execution to the wider account and customer outcome.</li><li style="margin-bottom:5px; margin-left:8px">Foster a positive, high-performance environment where engineers raise problems early and propose improvements without being asked.</li><li style="margin-bottom:5px; margin-left:8px">Recognise individual and team achievement visibly; address underperformance directly and fairly.</li><li style="margin-bottom:5px; margin-left:8px">Encourage continuous learning, certification and knowledge sharing.</li><li style="margin-bottom:5px; margin-left:8px">Create development plans for engineers to grow into future technical leaders and build a succession bench.</li></ul><h2 style="margin-top:15px; margin-bottom:7px">10. Quality of Work & Deliverables</h2><ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">Ensure every deliverable meets customer quality expectations before submission.</li><li style="margin-bottom:5px; margin-left:8px">Drive first-time-right execution and eliminate repeat issues.</li><li style="margin-bottom:5px; margin-left:8px">Perform quality reviews of documentation, implementation plans and execution reports.</li><li style="margin-bottom:5px; margin-left:8px">Promote continuous improvement through lessons learned and preventive actions.</li></ul><h2 style="margin-top:15px; margin-bottom:7px">11. Operational Excellence</h2>Ensure consistent adherence to LNI operational standards, including:<ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">Right engineer for the right task, with validated competency.</li><li style="margin-bottom:5px; margin-left:8px">Pre-LNI readiness verification.</li><li style="margin-bottom:5px; margin-left:8px">MoP and rollback validation.</li><li style="margin-bottom:5px; margin-left:8px">Network health validation before execution.</li><li style="margin-bottom:5px; margin-left:8px">Executor-Observer compliance.</li><li style="margin-bottom:5px; margin-left:8px">Weekly engineer engagement and mentoring.</li><li style="margin-bottom:5px; margin-left:8px">Shift and fatigue governance.</li><li style="margin-bottom:5px; margin-left:8px">Information Security compliance.</li><li style="margin-bottom:5px; margin-left:8px">End-to-end ownership of every LNI.</li><li style="margin-bottom:5px; margin-left:8px">Same-day escalation of risks and delivery issues.</li><li style="margin-bottom:5px; margin-left:8px">Full adherence to LNI process and governance.</li></ul><div style="border-bottom:solid #1f4e79 1.0pt; padding:0cm 0cm 4.0pt 0cm"><h1 style="border:none; margin-top:21px; margin-bottom:11px; padding:0cm">Key Performance Indicators</h1></div><table class="Table" style="width:624px; border-collapse:collapse; border:none" width="624"><thead><tr><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; background-color:#1f4e79; border-top:1px solid black; border-right:1px solid black; border-left:1px solid black" valign="top">Delivery & Quality</td><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; background-color:#1f4e79; border-top:1px solid black; border-right:1px solid black; border-left:none" valign="top">Compliance & People</td></tr></thead><tbody><tr><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; border-top:none; border-right:1px solid black; border-left:1px solid black" valign="top">Work Package Delivery Success Rate</td><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; border-top:none; border-right:1px solid black; border-left:none" valign="top">Quality Audit Compliance</td></tr><tr><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; background-color:#f2f2f2; border-top:none; border-right:1px solid black; border-left:1px solid black" valign="top">On-Time Delivery (OTD)</td><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; background-color:#f2f2f2; border-top:none; border-right:1px solid black; border-left:none" valign="top">First Time Right (FTR)</td></tr><tr><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; border-top:none; border-right:1px solid black; border-left:1px solid black" valign="top">Delivery Fulfilment Rate (DFR)</td><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; border-top:none; border-right:1px solid black; border-left:none" valign="top">Information Security Compliance</td></tr><tr><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; background-color:#f2f2f2; border-top:none; border-right:1px solid black; border-left:1px solid black" valign="top">LNI Success Rate</td><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; background-color:#f2f2f2; border-top:none; border-right:1px solid black; border-left:none" valign="top">Certification & Competency Compliance</td></tr><tr><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; border-top:none; border-right:1px solid black; border-left:1px solid black" valign="top">Zero Customer Escalations</td><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; border-top:none; border-right:1px solid black; border-left:none" valign="top">Team Utilisation & Productivity</td></tr><tr><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; background-color:#f2f2f2; border-top:none; border-right:1px solid black; border-left:1px solid black" valign="top">Zero Network Impact from execution errors</td><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; background-color:#f2f2f2; border-top:none; border-right:1px solid black; border-left:none" valign="top">Customer Satisfaction</td></tr><tr><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; border-top:none; border-right:1px solid black; border-left:1px solid black" valign="top">Manual effort automated / standard adoption</td><td style="border-bottom:1px solid black; width:312px; padding:5px 8px 5px 8px; border-top:none; border-right:1px solid black; border-left:none" valign="top">Employee Engagement and Team Retention</td></tr></tbody></table> <div style="border-bottom:solid #1f4e79 1.0pt; padding:0cm 0cm 4.0pt 0cm"><h1 style="border:none; margin-top:21px; margin-bottom:11px; padding:0cm">Required Skills</h1></div><h2 style="margin-top:15px; margin-bottom:7px">Technical</h2><ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">Strong hands-on understanding of telecom network operations — Core / IP / Cloud preferred.</li><li style="margin-bottom:5px; margin-left:8px">Practice domain depth in one or more of IPTEL, Packet Core, SDM or CSP.</li><li style="margin-bottom:5px; margin-left:8px">Live network planning and execution.</li><li style="margin-bottom:5px; margin-left:8px">Change management; incident and problem management.</li><li style="margin-bottom:5px; margin-left:8px">Risk assessment and root cause analysis.</li><li style="margin-bottom:5px; margin-left:8px">Network implementation and integration; project delivery.</li><li style="margin-bottom:5px; margin-left:8px">Working knowledge of Linux, scripting and automation tooling (Python, Shell, Ansible) sufficient to direct and review automation work.</li></ul><h2 style="margin-top:15px; margin-bottom:7px">Leadership</h2><ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">Team leadership and inspired people management.</li><li style="margin-bottom:5px; margin-left:8px">Stakeholder management and customer communication.</li><li style="margin-bottom:5px; margin-left:8px">Coaching, mentoring and capability building.</li><li style="margin-bottom:5px; margin-left:8px">Decision making under pressure; conflict resolution.</li><li style="margin-bottom:5px; margin-left:8px">Planning, prioritisation and delivery governance.</li><li style="margin-bottom:5px; margin-left:8px">Personal ownership — takes accountability for outcomes without deflection.</li></ul><div style="border-bottom:solid #1f4e79 1.0pt; padding:0cm 0cm 4.0pt 0cm"><h1 style="border:none; margin-top:21px; margin-bottom:11px; padding:0cm">Preferred Experience</h1></div><ul style="margin-bottom:5px"><li style="margin-bottom:5px; margin-left:8px">8–15 years in telecom delivery, network operations, managed services or deployment.</li><li style="margin-bottom:5px; margin-left:8px">Prior experience within or alongside Nokia delivery organisations.</li><li style="margin-bottom:5px; margin-left:8px">Demonstrated automation-led efficiency improvement with quantified outcomes.</li><li style="margin-bottom:5px; margin-left:8px">Relevant certifications — Nokia product certifications, ITIL, PMP, Kubernetes (CKA) or equivalent.</li></ul>

Collected experience requirement

8-15 years