Senior Support Engineer

Infinite Computer Solutions · Hyderabad

Source and collection record

Last observed by our collector: 8 October 2026 at 11:34 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 48781BR

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Job Description – Senior Cardiology & Hemodynamics Applications Support Engineer<h1 style="margin-top:32px">Summary</h1>The Senior Cardiology & Hemodynamics Applications Support Engineer will be responsible for providing application maintenance and support activities across all cardiology, hemodynamics, electrophysiology (EP), ECG/Holter management, and ancillary clinical applications (including PACS). This role ensures all the applications are healthy and actively serving the business users.<h1 style="margin-top:32px">Key Responsibilities</h1><ul style="margin-bottom:13px"><li class="MsoListBulletCxSpFirst">Apply incident, problems, and change management practices across the cardiology application portfolio — spanning hemodynamics, EP, ECG/Holter, and echo/structured reporting — coordinating across clinical, Cath/EP lab operations, infrastructure, and vendor application teams to resolve issues and minimize clinical disruption.</li><li class="MsoListBulletCxSpMiddle">Troubleshoot issues reported by business users to identify root cause and resolve them within SLAs — providing workarounds as quick fixes and implementing permanent fixes.</li><li class="MsoListBulletCxSpMiddle">Proactively monitor application health, respond to alerts, and act on emerging issues before they impact clinical users.</li><li class="MsoListBulletCxSpMiddle">Coordinate minor upgrades to the applications and validate the applications post upgrade / patch implementation.</li><li class="MsoListBulletCxSpMiddle">Participate in go-live cutovers, troubleshoot escalated issues, and ensure rapid resolution of integration or configuration problems.</li><li class="MsoListBulletCxSpMiddle">Participate in the on-call rotation and after-hours escalation to provide continuous support for Cath lab, EP, and cardiology operations.</li><li class="MsoListBulletCxSpMiddle">Execute planned and unplanned downtime procedures — including Cath lab and EP lab downtime — and clinical workarounds and support post-downtime reconciliation.</li><li class="MsoListBulletCxSpMiddle">Engage with clinical stakeholders to gather feedback and ensure optimized workflows for clinical staff.</li><li class="MsoListBulletCxSpLast" style="margin-bottom:13px">Write and maintain runbooks and knowledge-base articles to standardize resolution and reduce repeat incidents.</li></ul><h1 style="margin-top:32px">Experience & Skills</h1><ul style="margin-bottom:13px"><li class="MsoListBulletCxSpFirst">5+ years of experience in supporting Cardiology and Hemo applications including Merge Cardio, GE Cardio Lab, Mac-Lab, Workmate Claris, LABSYSTEM PRO, and related EP platforms.</li><li class="MsoListBulletCxSpMiddle">Expertise in Cardiology and Hemodynamics PACS including configuration, validation, and workflow optimization </li><li class="MsoListBulletCxSpMiddle">Good understanding of advanced imaging and visualization applications, including integration with PACS and EMR systems.</li><li class="MsoListBulletCxSpMiddle">Proficient in DICOM, HL7, and related interoperability standards.</li><li class="MsoListBulletCxSpMiddle">Excellent troubleshooting and problem-solving skills in complex imaging environments.</li><li class="MsoListBulletCxSpMiddle">Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.</li><li class="MsoListBulletCxSpMiddle">Knowledge of healthcare compliance requirements, including HIPAA, HITRUST, and SOC2.</li><li class="MsoListBulletCxSpMiddle">Familiarity with ITIL service management practices and ITSM/ticketing tools (e.g., ServiceNow).</li><li class="MsoListBulletCxSpMiddle">Excellent troubleshooting and problem-solving skills in complex imaging environments.</li><li class="MsoListBulletCxSpLast" style="margin-bottom:13px">Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.</li></ul><h1 style="margin-top:32px">Preferred Qualifications</h1><ul><li class="MsoListBulletCxSpFirst">ITIL v4 Foundation (or higher) certification.</li><li class="MsoListBulletCxSpMiddle">Vendor / product certifications relevant to the supported CVIS, CPACS, and hemodynamics/EP platforms.</li><li class="MsoListBulletCxSpMiddle">Experience supporting diagnostic viewer delivery in virtualized environments (e.g., Citrix/VDI).</li><li class="MsoListBulletCxSpMiddle">Experience in large-scale, multi-site cardiology informatics deployments and hypercare operations.</li></ul>

Collected experience requirement

5+ years