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Support Engineer

Infinite Computer Solutions · Bangalore

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Employer requisition: 50911BR

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<span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif"><b>Job Description – Support Engineer</b></span></span></span><br><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">To ensure success as a support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class support engineer provides fast and effective support for clients experiencing basic hardware and software issues.<br><b>&nbsp;Support Engineer Responsibilities:</b></span></span></span><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Responding to client support requests.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Contacting clients to find out the nature of the problem.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Traveling to the client’s location or connecting via a remote link.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Troubleshooting hardware and software issues.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Installing and maintaining hardware and computer peripherals.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Installing and upgrading operating systems and computer software.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Troubleshooting networking and connection issues.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Advising on software or hardware upgrades.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Providing basic training in computer operation and management.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Completing job reports and ordering supplies.</span></span></span></span></li></ul><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif"><b>&nbsp;Support Engineer Requirements:</b></span></span></span><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Bachelor’s degree in computer science or information technology.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Proven work experience as a desktop support engineer or support technician.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Knowledge of popular operating systems, software applications, and remote connection systems.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Ability to solve complex hardware and software issues.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Ability to travel and work after hours when necessary.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Excellent interpersonal skills.</span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:11pt"><span style="tab-stops:list .5in"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">Good written and verbal communication skills.</span></span></span></span></li></ul>