Senior Support Engineer

Infinite Computer Solutions · Bangalore

Source and collection record

Last observed by our collector: 8 October 2026 at 11:34 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 50504BR

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Job Title: Senior Technical Support Engineer/ Senior Support Engineer Experience: 5-8 Years Grade : E3 Location: Bengaluru / Hyderabad 1st shift:  7am to 4pm  and 2nd shift:  2pm - 11pm Domain: Healthcare (Radiology / Cardiology/ Ancillary Preferred)  Location: Bangalore/Hyderabad  Responsibilities<ul style="margin-bottom:11px"><li style="margin-bottom:11px">Act as second-level escalation for complex imaging application and infrastructure issues.</li><li style="margin-bottom:11px">Perform root cause analysis across applications, network, server, database, and SSL layers.</li><li style="margin-bottom:11px">Manage VMware clusters, storage arrays, RIS/VNA systems, and cloud-hosted imaging workloads.</li><li style="margin-bottom:11px">Develop and maintain automation scripts (PowerShell, WMI) for monitoring and deployment.</li><li style="margin-bottom:11px">Collaborate with database administrators to optimize SQL/Oracle databases supporting imaging systems.</li><li style="margin-bottom:11px">Ensure high availability, disaster recovery, and cybersecurity compliance for imaging applications.</li><li style="margin-bottom:11px">Support and optimize dictation platforms (Powerscribe, Augnito, Dragon) and Image Viewer tools.</li><li style="margin-bottom:11px">Mentor junior engineers and enforce ITIL-based incident/problem management.</li></ul>Skills & Requirements<ul style="margin-bottom:13px"><li style="margin-bottom:11px">5+ years of experience in imaging application and IT infrastructure support.</li><li style="margin-bottom:11px">Advanced knowledge of VMware, cloud (Azure/AWS), storage (SAN/NAS), and server administration.</li><li style="margin-bottom:11px">Strong database troubleshooting skills (SQL queries, performance tuning).</li><li style="margin-bottom:11px">Experience with web services integration (SOAP/REST APIs) for imaging workflows.</li><li style="margin-bottom:11px">Proficiency in PowerShell/WMI scripting for automation and monitoring.</li><li style="margin-bottom:11px">Expertise in RIS, VNA, Image Viewer applications, and dictation platforms.</li><li style="margin-bottom:11px">Familiarity with advanced image post‑processing workflows in radiology and cardiology.</li><li style="margin-bottom:11px">Knowledge on IHE Radiology and Cardiology Profiles.</li><li class="MsoListBullet" style="margin-left:8px; margin-bottom:13px">Strong expertise in PACS preferably in Change & Merge PACS systems and RIS platforms, including change and merge initiatives across multi-site healthcare environments. </li></ul>Qualifications<ul style="margin-bottom:11px"><li style="margin-bottom:11px">BE in CSE, IT, or BME; MSc in Computer Science, Health Informatics, or Biomedical Engineering.</li><li style="margin-bottom:11px">Certifications: CCNA, ITIL, HL7, DICOM.</li></ul>

Collected experience requirement

5 years