Associate Customer Service Manager

IDFC FIRST Bank · Karad

Source and collection record

Last observed by our collector: 8 October 2026 at 11:33 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: P-231214

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Collected role description

Job Requirements . About the Role. The Associate Customer Service Manager is a critical role within the Rural Banking function, responsible for managing branch operations and delivering exceptional customer service. The role focuses on scaling up the retail banking business by ensuring efficient use of resources and technology. As the central custodian of all Rural Banking documents for the branch, the role bearer supports operational activities related to rural and semi-urban retail products. The position is accountable for maintaining the customer lifecycle, fulfilling service requests, and ensuring a seamless banking experience. Key Responsibilities. Primary ResponsibilitiesOversee day-to-day operations and administration of the branch, ensuring strict compliance with bank policies and procedures. Manage service delivery for both internal and external customers at the designated rural branch. Perform data entry for application forms, customer ID creation, and account setup. Conduct document verification, including KYC checks, application forms, and loan documentation. Handle cash and clearing transactions securely and efficiently. Maintain a strong audit rating for the branch through consistent compliance and operational excellence. Partner with business teams to implement key operational and regulatory practices, including lending operations and risk management. Lead quality initiatives to optimize processes, improve turnaround times (TAT), and upgrade service level agreements (SLAs). Utilize automation and digitization tools to enhance operational efficiency. Secondary ResponsibilitiesEnsure the branch is always well-maintained and operationally ready. Support the delivery of retail banking products in rural and semi-urban areas. Assist in implementing community development and livelihood advancement initiatives. What We Are Looking For. EducationGraduate in any discipline (e.g., BA, BCom, BBA, BSc, BTech, BE). ExperienceMinimum 1yearsof relevant experience in banking or allied financial services. Skills and AttributesStrong understanding of branch operations and banking procedures. Excellent organizational and administrative skills. High attention to detail and compliance orientation. Strong communication and customer service capabilities. Ability to manage multiple tasks and meet deadlines. Proficiency in banking systems and digital tools. Problem-solving mindset with a focus on continuous improvement. # LI-DNI.