Banker-Customer Experience

IDFC FIRST Bank · Goa

Source and collection record

Last observed by our collector: 8 October 2026 at 11:33 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: P-231105

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected minimum qualification: Postgraduate qualification (MBA) preferred.Attendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

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Collected role description

Job Requirements . About the Role. The Banker – Customer Experience is a front-line position within the Retail Banking division, responsible for delivering exceptional customer service and building strong client relationships. The role focuses on engaging customers efficiently and cost-effectively to become their preferred banking partner. The incumbent will manage customer portfolios, drive business growth through cross-selling, ensure operational excellence, and maintain compliance with regulatory standards. This role is crucial for driving customer satisfaction and enhancing branch-wide performance. Key Responsibilities. Primary ResponsibilitiesEngage daily with customers to drive growth inCurrent Accounts (CA),Savings Accounts (SA), andTerm Deposits (TD), along with cross-selling of assets, wealth products, Retail Trade Forex and credit cards. Achieve business targets as defined in the performance scorecard. Provide need-based product solutions by aligning customer requirements with business offerings. Assess customer potential and increase product penetration per relationship. Generate referrals and additional business from existing customers. Ensure prompt and customer-focused resolution of queries and complaints. Adhere to banking regulations and internal policies related toAnti-Money Laundering (AML),Know Your Customer (KYC), andData & Information Security. Assist in the closure of audit observations and ensure compliance. Secondary ResponsibilitiesConduct internal audits and ensure compliance with all regulatory and organizational guidelines. Deliver best-in-class customer service to strengthen customer loyalty and retention. What We Are Looking For. EducationGraduate in any discipline. Postgraduate qualification (MBA) preferred. Experience1 to 4 years of relevant experience in banking or allied sectors. Skills and AttributesStrong customer engagement and relationship management skills. Ability to understand and match customer needs with appropriate banking solutions. Excellent communication and problem-solving abilities. High level of integrity and adherence to compliance standards. Proficiency in cross-selling and portfolio management. Awareness of banking regulations and operational procedures. Fluent in English with strong business communication skills and problem-solving abilities. # LI-DNI.

Collected minimum qualification

Postgraduate qualification (MBA) preferred.

Collected experience requirement

1-4 years