Infrastructure Manager

Job Summary The IT Manager will oversee the company’s technology infrastructure and operations to ensure reliability, security, and alignment with business goals. The role leads IT staff, manages vendor and customer relationships, delivers presentations on IT performance and strategy, and drives continuous improvement and operational excellence, including patch management to secure systems. Key Responsibilities Lead and manage the IT team responsible for infrastructure, application support, and end-user services. Develop and enforce IT policies, processes, and best practices aligned with business objectives and compliance standards. Oversee patch management processes, including scheduling, testing, deployment, and validation to maintain system security and compliance. Manage vendor relationships, contract negotiations, and third-party service delivery. Build and maintain strong customer relationships, serving as the primary liaison to understand and address their IT needs and concerns. Prepare and deliver clear, compelling presentations to senior leadership and customers on IT performance, projects, issues, and strategies. Maintain risk trackers, compliance status, SLA dashboards, incident metrics, DR readiness, and configuration baselines. Monitor system performance, manage incident response, and ensure service uptime and quality. Drive strategic IT projects, including technology implementations, upgrades, and automation initiatives. Collaborate cross-functionally to tailor IT solutions aligned with business unit needs. Strong leadership, stakeholder management, communication, and problem-solving skills. Foster ongoing professional growth within the IT team and promote a service-oriented culture. Qualifications Bachelor’s degree in computer science, Information Technology, or related field; master’s degree preferred. Minimum 10 years of experience managing IT teams and operations in a mid-sized enterprise environment. Proven track record in patch management and information security practices. Strong customer relationship management and communication skills, including delivering presentations to diverse audiences. Experience with ITIL, cybersecurity, cloud platforms, and vendor management. Excellent leadership, strategic thinking, and problem-solving capabilities. Relevant ITIL certification.