Customer Account Manager - BFSI

iValue · Mumbai

Source and collection record

Last observed by our collector: 8 October 2026 at 11:36 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 1123

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Collected role description

Job Title: Customer Account Manager – (BFSI) Location: Mumbai Experience: 5–10 years Industry: Cybersecurity / BFSI (Banking, Financial Services, Insurance) Role Overview We are seeking a results-driven Customer Account Manager to manage and grow strategic accounts within the BFSI sector. The ideal candidate will have a strong understanding of cybersecurity solutions and regulatory requirements in banking and financial services, combined with excellent relationship management and business development skills. Key Responsibilities • Account Management & Growth · Manage a portfolio of BFSI clients, acting as the primary point of contact. • Develop and execute account plans to drive revenue growth and customer · retention. • Identify cross-sell and up-sell opportunities for cybersecurity solutions and · services. · Client Relationship Management • Build and maintain strong relationships with key stakeholders (CIOs, CISOs, Risk · & Compliance Heads). • Ensure high customer satisfaction through proactive engagement and issue · resolution. • Conduct regular business reviews and strategic planning sessions with clients. · Cybersecurity Advisory • Understand client security posture and recommend appropriate solutions (e.g., · SIEM, SOC, IAM, endpoint security, cloud security). • Align offerings with regulatory frameworks such as RBI guidelines, PCI-DSS, ISO · 27001, and other BFSI compliance standards. • Collaborate with pre-sales and technical teams to design tailored solutions. · Sales & Revenue Responsibility • Own revenue targets and pipeline for assigned accounts. • Lead deal cycles from opportunity identification to closure. • Negotiate contracts, renewals, and service agreements. · Stakeholder Collaboration • Work closely with internal teams (sales, pre-sales, delivery, product, and · support). • Ensure seamless delivery of cybersecurity projects and services. Required Skills & Qualifications Education • Bachelor’s degree in engineering, IT, Cybersecurity, or related field • MBA (preferred) Experience • 5–10 years in account management / sales within cybersecurity or IT services • Strong experience working with BFSI clients Core Skills • Deep understanding of cybersecurity solutions and threat landscape • Knowledge of BFSI regulations and compliance requirements • Strong communication, negotiation, and presentation skills • Proven track record of achieving revenue targets • Ability to manage complex enterprise account

Collected experience requirement

5-10 years