Associate Engineer SOC
iValue · Bangalore
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 1038
Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.
Your application evidence checklist
Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.
0 of 2 checks marked. Keep unresolved requirements as questions for the employer.
Collected role description
JD: JD for NOC L1 Monitoring & Incident Detection Monitor network devices, servers, applications, and infrastructure components using monitoring tools Identify alarms, performance issues, and service outages in real time. Perform initial assessment and categorize incidents based on severity and impact. Follow documented procedures/runbooks to resolve common alerts and incidents. Collect necessary logs and diagnostic data for further analysis. Escalate unresolved or critical issues to Level 2/Level 3 teams following escalation guidelines. Coordinate with internal teams, service providers, and customers for incident resolution. Track incident progress to ensure SLA compliance. Log incidents, actions taken, and resolutions in the ticketing system Maintain accurate and up-to-date shift logs. Document new issues, workarounds, and knowledge-base articles when needed. Required Skills & Qualifications Diploma/Bachelor’s degree in Computer Science, IT, Networking, or related field. Basic understanding of networking concepts. Familiarity with Windows/Linux systems at basic operational level. Ability to use monitoring tools and ticketing systems. Strong analytical, communication, and problem-solving skills. Ability to work in a 24/7 shift rotation environment.
Collected experience requirement
1 years