Customer Support Specialist

Jade Global · Pune

Source and collection record

Last observed by our collector: 8 October 2026 at 11:37 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: R-106046

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Customer Support Engineer (JavaScript Knowledge is mandatory) ERP / Functional Knowledge Understanding of ERP concepts such as AP and SO Ability to understand customer business processes and translate them into system requirements. Basic understanding of SQL/database concepts would be a plus Customer Support Handle customer-reported issues from initial investigation through resolution. Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions. Communicate clearly with customers regarding issue status, findings, and expected resolution. Integrate front-end applications with RESTful APIs and backend services. Write clean, maintainable, and well-documented code following best practices. 2–4 years of professional experience in JavaScript development & Support. Experience working with REST APIs and JSON. Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs) Strong analytical, debugging, and problem-solving skills. Good communication and collaboration skills. Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.

Collected experience requirement

2-4 years