Sr. SAP C4C Consultant

Sr. SAP C4C Consultant1 Key Responsibilities 🔹 AMS Support & Incident Management Provide L2/L3 support for SAP C4C issues Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors Handle SLA-based tickets using tools like ServiceNow / JIRA / Remedy 🔹 C4C Functional Support Support end-to-end processes: Lead → Opportunity → Quote → Order (integration to ECC), Service Ticket → Service Request → Resolution Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations 🔹 Integration with ECC Support integration scenarios between C4C ↔ ECC: Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests) Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs Monitor and resolve message failures in: Communication Arrangements, Message Dashboard 🔹 Enhancements & Change Requests Work on CRs and enhancements: UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions. Prepare functional specs and coordinate with technical teams (SDK / PDI) 🔹 Data & Master Data Handling Ensure consistency of: Business Partners / Customers, Products / Pricing data Handle: Data replication issues, Data correction activities 🔹 Testing & Deployment Perform: Unit Testing, Integration Testing (C4C ↔ ECC), UAT support Support release cycles and transport management 🔹 Documentation & Knowledge Management Maintain: Functional documentation, KT materials, Configuration guides Conduct knowledge transfer sessions 🔹 Continuous Improvement Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability Required Skills & Experience ✔ Experience 8–12 years of SAP experience 3+ years in SAP C4C (Sales Cloud / Service Cloud) Strong exposure to ECC AMS / Support projects ✔ Functional Expertise (C4C) Strong knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests) Experience with: Business configuration & fine-tuning, Pricing and territory management ✔ Integration Skills Strong understanding of: C4C ↔ ECC integration scenarios Experience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIs Knowledge of: Communication Systems & Arrangements, Code List Mapping ✔ Technical Awareness Exposure to: C4C SDK (PDI development), ABSL scripting (nice to have) Understanding of: Data replication frameworks ✔ Tools & Methodologies ITSM tools: ServiceNow / JIRA / Remedy Understanding of: Incident, Problem, Change Management Good to Have Experience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrations Exposure to: Fiori apps / APIs Basic understanding of: SAP S/4HANA Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.