Associate/Sr Associate - Contact Center (Domestic Voice Process)

KFin Technologies · Hyderabad

Source and collection record

Last observed by our collector: 8 October 2026 at 11:38 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: associate-sr-associate-contact-center-domestic-voice-process

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Roles and Responsibilities : Answer incoming calls OR respond to customer emails Management and resolve customer complaints Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify and resolve customer complaints using applicable software Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Job Specification : 1.Candiate must be a Graduate/Post Graduate 2.Candidate must have command/proficiency in both English &Hindi 3.Proficient with MS Office (Excel, Word, PowerPoint)

Collected experience requirement

0-3 Years years