Senior Manager/Associate Director - Lending Process Audit

Are you passionate about solving roadblocks & challenges faced by MSMEs in India? MSMEs contribute significantly to India’s total GDP. 90% of India’s ~$1 Trillion Retail Market is controlled by MSMEs. Which means ~$900B worth of commerce flows through these ~60M MSMEs in the form of shops/kiosks/homes, scattered all over the country. We at Khatabook, have built a product that saves time of MSMEs by managing their credit, and creating transparency in cash flow, henceforth increasing trust with their consumers and that paved the path for us to become India’s fastest-growing fintech company. Why work with us People are our biggest asset! At Khatabook, every one of us is a dynamic superstar. We have carefully bred an ecosystem which hires nothing but incredibly and exceptionally talented people who can dream, collaborate, experiment, and break new ground. We’re a strong team that looks out for each other. Your role: The role will focus on building a robust and scalable lending process audit framework across: 1. Process & Control Audit Design and execute risk-based audits across the lending lifecycle to identify control gaps, process deviations, operational risks, and potential leakage. 2. Lending & Partner Operations Audit internal and partner-led processes across sourcing, onboarding, KYC, documentation, disbursement, servicing, and collections. 3. Risk & Compliance Identify gaps against internal policies, regulatory requirements, partner SLAs, customer protection standards, and approved operating processes. 4. Data & Analytics-led Audit Use data analytics, sampling, exception reporting, automation, and technology to move beyond manual transaction testing and identify systemic issues. 5. Process Improvement Work with business, product, technology, risk, and operations teams to drive RCA, corrective actions, and sustainable process improvements. What would you do at Khatabook: Define and execute a risk-based audit plan across the Lending business Conduct audits across the complete lending lifecycle from acquisition to collections Review TeleSales, digital journeys, KYC, documentation, underwriting processes, disbursement, servicing, and collections Identify process gaps, control weaknesses, policy deviations, leakage, fraud risks, and operational inefficiencies Conduct root-cause analysis and distinguish systemic issues from individual exceptions Audit processes operated by lending partners, vendors, agencies, and other third parties Evaluate adherence to internal policies, SLAs, regulatory requirements, and approved processes Build data-driven exception monitoring and continuous audit mechanisms Partner with Data, Risk, Compliance, Product, Technology, and Operations teams to identify emerging risks Drive closure of audit observations through clear corrective and preventive action plans Track remediation effectiveness and ensure issues do not recur Identify opportunities to simplify processes, strengthen controls, and improve operational efficiency Develop dashboards and governance mechanisms for audit findings, risk themes, ageing, and remediation Establish a culture of proactive risk identification and continuous process improvement Support management and senior leadership with independent insights on lending process health and key operational risks What are we looking for: 7–15 years of experience in lending, fintech, NBFCs, banking, Big 4, consulting, internal audit, risk, or process assurance Strong experience in process audit, operational risk, internal controls, lending operations, or business process transformation Good understanding of the lending lifecycle, including sourcing, KYC, underwriting, disbursement, servicing, and collections Strong understanding of risk-based audit methodologies, RCA, control frameworks, and process improvement Experience auditing outsourced/partner-led operations will be a strong advantage Strong analytical skills with the ability to use data to identify patterns, exceptions, and systemic issues Ability to work with business teams and influence process changes rather than only report findings Strong written and verbal communication skills with the ability to present findings to senior stakeholders High ownership, attention to detail, and ability to operate independently Strong understanding of regulatory and compliance requirements applicable to lending businesses Education MBA / relevant professional qualification preferred IIT / IIM background preferred Strong academic track record and analytical orientation Preferred Background Candidates from fintechs, digital lending platforms, NBFCs, banks, consulting firms, or high-growth financial services businesses will be preferred. Prior experience in a startup or high-growth environment will be a strong advantage. Experience as a founder, co-founder, founding team member, or having directly built a business/function from an early stage will be particularly valued. Candidates who combine audit/control expertise with strong business understanding and process improvement orientation will be particularly relevant. Why Join Khatabook Build the process assurance framework for a rapidly scaling lending business Work across the entire lending lifecycle rather than a single functional area Directly influence process quality, risk management, customer experience, and business efficiency Work across lending, payments, data, technology, risk, operations, and partner ecosystems Opportunity to build a modern, analytics-led audit and control function in a high-growth fintech