Team Leader – Operations
KocharTech · Amritsar
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 3269
Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.
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Collected role description
Job Role: Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics to ensure efficient and effective operations. Job Description: Managing a team of 15 to 20 associates Reporting to AM/Manager Responsible for AHT, attrition, shrinkage, and Csat management Managing the day-to-day activities of the group. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team. Responsible for driving process-related KPIs Work Module – Work from Office
Collected minimum qualification
<ul> <li>Proficiency in verbal and written communication</li> <li>Experience in Team Handling 1.5 years</li> <li>Exposure and understanding of BPM processes</li> <li>Record and experience working in/with an Customer Experience/Sales organization</li> </ul>
Collected experience requirement
2 - 5 Years.