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Customer Services - Lead - Billing

Kotak Securities · Remote

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Last observed by our collector: 8 October 2026 at 11:38 pm IST. This is not a manual review or a confirmation from the employer.

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Collected role description

<p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Manage vendor invoicing process for entire function</span></p> <p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Define clear SOP/Guidelines for validation checks to be performed while processing an invoice</span></p> <p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Perform validation of invoices received based on defined SOPs </span></p> <p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Follow up with respective stakeholders to get the required approvals</span></p> <p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Follow up with Accounts team to release the payments on time</span></p> <p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Track the invoice processing from start to end and ensure that invoices are paid as per contractual terms</span></p> <p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Identify opportunities to reduce the cost by sharing relevant feedback with the stakeholders</span></p> <p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Prepare and present the dashboard on entire process to the function leader</span></p> <p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Share provisions for the month with Accounts and ensure minimum deviation in actual payment from that of the provisions</span></p> <p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Ensure that the invoices are in line with the approved Budget and track it closely</span></p> <p class="MsoNormal"><span style="color:#1F497D;"> </span></p> <p class="MsoNormal"><span style="color:#1F497D;">Pre-requisite</span></p> <p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Must have strong working knowledge of Advanced Excel</span></p> <p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Must be from BPO/Call Center background with deep understanding of call center (both voice & non-voice)</span></p> <p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Must have handled invoicing process for large accounts (minimum 200 agents)</span></p> <p class="MsoListParagraph" style="text-indent:-0.25in;"><span style="color:#1F497D;">-<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#1F497D;">Proven track record of performing error free processing of invoices within defined timelines.</span></p> <p class="MsoNormal"> </p>