Team Member - Escalation

Kotak Securities · Remote

Source and collection record

Last observed by our collector: 8 October 2026 at 11:38 pm IST. This is not a manual review or a confirmation from the employer.

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Attendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 2 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

<ul style="margin-top:0cm;" type="disc"> <li class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;">Working towards resolution of customer concerns and closing loop with customers </li> <li class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;">Attending to cases from USK Desk / MD’s Desk / Other Senior Management of the Organization</li> <li class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;">Liaise with Department / Division Heads and be a customer advocate in resolving the cases</li> <li class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;">Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed and so the same or another customer does not face a similar issue with us</li> </ul>