Executive - Customer Service

Lendingkart · Ahmedabad

Source and collection record

Last observed by our collector: 8 October 2026 at 11:39 pm IST. This is not a manual review or a confirmation from the employer.

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Collected role description

<div class="AdPoic" style="font-family:'Google Sans', Arial, sans-serif, 'Noto Color Emoji';font-size:16px;font-weight:700;margin:24px 0px 12px;border-bottom:0px rgb(22,23,26);"><span class="rQesXe MPyX" style="margin:0px;border-bottom:0px rgb(22,23,26);">Key Responsibilities</span></div><ul class="KsbFXc U6u95" style="font-family:'Google Sans', Arial, sans-serif, 'Noto Color Emoji';font-size:16px;margin:12px 0px 16px;border-bottom:0px rgb(22,23,26);"><li class="Z1qcYe" style="margin:0px 0px 12px;border-bottom:0px rgb(22,23,26);"><span class="iNqyIf" style="margin:0px;border-bottom:0px rgb(22,23,26);"><span class="rQesXe MPyX" style="font-weight:700;margin:0px;border-bottom:0px rgb(22,23,26);">Customer Support:</span> Handle inbound and outbound calls, emails, and chats to resolve customer queries regarding loan accounts, interest rates, and repayment schedules.</span><span style="margin:0px;border-bottom:0px rgb(22,23,26);"></span></li><li class="Z1qcYe" style="margin:0px 0px 12px;border-bottom:0px rgb(22,23,26);"><span class="iNqyIf" style="margin:0px;border-bottom:0px rgb(22,23,26);"><span class="rQesXe MPyX" style="font-weight:700;margin:0px;border-bottom:0px rgb(22,23,26);">Onboarding & KYC:</span> Assist customers with documentation, basic verification, and <span class="rQesXe MPyX" style="font-weight:700;margin:0px;border-bottom:0px rgb(22,23,26);">KYC processes</span> in accordance with RBI norms.</span><span style="margin:0px;border-bottom:0px rgb(22,23,26);"></span></li><li class="Z1qcYe" style="margin:0px 0px 12px;border-bottom:0px rgb(22,23,26);"><span class="iNqyIf" style="margin:0px;border-bottom:0px rgb(22,23,26);"><span class="rQesXe MPyX" style="font-weight:700;margin:0px;border-bottom:0px rgb(22,23,26);">Issue Escalation:</span> Maintain precise logs of customer complaints in the <span class="rQesXe MPyX" style="font-weight:700;margin:0px;border-bottom:0px rgb(22,23,26);">CRM system</span> and route complex issues to senior teams or the grievance redressal cell.</span><span style="margin:0px;border-bottom:0px rgb(22,23,26);"></span></li><li class="Z1qcYe" style="margin:0px 0px 12px;border-bottom:0px rgb(22,23,26);"><span class="iNqyIf" style="margin:0px;border-bottom:0px rgb(22,23,26);"><span class="rQesXe MPyX" style="font-weight:700;margin:0px;border-bottom:0px rgb(22,23,26);">Cross-Team Coordination:</span></span><div style="margin:-1px;border-bottom:0px rgb(22,23,26);"></div><div style="margin:-1px;border-bottom:0px rgb(22,23,26);"></div> Collaborate with the sales, credit, and operations divisions to expedite issue resolution and maintain standard TAT.</li></ul>