IT Support Executive

Lenskart · Gurgaon

Source and collection record

Last observed by our collector: 8 October 2026 at 11:40 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 72

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Collected role description

Role Summary The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to- day operations critical to manufacturing continuity. Key Responsibilities Technical Support - Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals. - Diagnose and resolve hardware, software, and network issues raised by plant users. - Install, configure, and maintain Windows OS, industrial applications, and security software. - Manufacturing Systems & Applications - Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices. - Troubleshoot connectivity between OT (Operational Technology) and IT systems. - Coordinate installation, updates, and patching for plant-critical applications. Network and Infrastructure - Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access control systems, and IP telephony. - Coordinate with central IT for firewall policies and network security. Maintenance & Compliance - Perform periodic preventive maintenance across plant systems. - Maintain asset inventory, AMC records, and compliance documentation. - Support IT audits, data backup, antivirus deployment, and patch compliance. User Support & Training - Provide technical guidance to employees on system usage, safety, and best practices. - Conduct basic training sessions for plant and office staff. Vendor & Stakeholder Coordination - Liaise with vendors for equipment servicing, component replacement, and AMC. - Work with cross-functional teams (production, maintenance, quality) to ensure smooth operations. Required Skills and Competencies - Strong knowledge of Windows OS, Active Directory, user management. - Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs). - Experience supporting manufacturing environments, OT/IT integration (preferred). - Hands-on exposure to industrial peripherals, barcode systems, production terminals. - Familiarity with CCTV, access control, printers, handheld devices. - Good analytical and troubleshooting capabilities. - Ability to prioritize and resolve issues under time pressure. Qualifications - Bachelors Degree in Computer Science, IT, Electronics, or related field. - 2 to 5 years of IT support experience, preferably in a manufacturing plant. - Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus.

Collected experience requirement

2-5 years