Business Head - Owndays

Business Head – Owndays Location: Tokyo, Japan Reporting to: CEO / Global Leadership Mission Brief: Own and Scale Owndays’ Business Engine This is a high-impact leadership role focused on owning and scaling end-to-end business operations across Owndays’ markets. The Business Head will drive operational excellence across retail, supply chain, manufacturing, and customer experience — ensuring scalability, cost efficiency, and consistent execution across geographies. This is not a caretaker role. Owndays is scaling across markets, and this role is the operating backbone of that growth — the person who turns strategy into store-level, supply-chain-level, and P&L-level results, day after day. This role requires a strategic yet hands-on operator with strong execution rigor, capable of partnering closely with the CEO and leadership team to translate business strategy into measurable operational outcomes. 🔑 Core Mandate: Business & Operational Leadership 1. Business & Operational Leadership (The Owner’s Focus) Own end-to-end operations across retail, supply chain, manufacturing, and distribution. Define and execute operational strategy aligned with growth and profitability goals. Ensure consistency in store operations, customer experience, and service standards across markets. 2. Retail Operations Excellence Own performance of store operations across regions, including productivity, conversion, and customer satisfaction. Drive standardization of SOPs and retail best practices across geographies. Partner with merchandising and marketing to maximize store-level growth and profitability. 3. Supply Chain & Manufacturing Oversee end-to-end supply chain, including sourcing, inventory planning, warehousing, and logistics. Drive efficiency, cost optimization, and speed-to-market improvements. Partner with manufacturing teams to ensure quality, throughput, and capacity planning. 4. Expansion & Market Scaling Lead operational readiness for new store launches and international expansion. Build scalable processes and infrastructure to support multi-country growth. Ensure seamless integration of new markets into existing operating frameworks. 5. Financial & Performance Management Own key operational metrics including revenue, margins, cost efficiency, inventory turns, and store productivity. Drive data-led decision-making and performance governance across functions. Partner closely with finance on budgets, forecasting, and profitability management. 6. People & Leadership Build and lead high-performing teams across operations, retail, and supply chain. Foster a culture of accountability, speed, and execution excellence. Partner with HR to strengthen leadership bench strength and organizational capability. 7. Cross-Functional Leadership & Adoption Partner with the CEO and cross-functional leaders (merchandising, marketing, finance, HR) to drive business outcomes. Act as a core member of the executive leadership team, contributing to overall business strategy. The Essentials Experience: Proven experience in operations/business leadership roles within retail, consumer, or omni-channel businesses. Strong experience across retail operations, supply chain, and multi-market expansion. Proven track record of scaling operations across geographies. Strong business acumen with P&L ownership experience. Ability to thrive in a fast-paced, high-growth environment. Excellent leadership and stakeholder management skills. Fluency in Japanese and English — ability to operate effectively with local teams and leadership in Japan. Preferred Background Experience in retail, lifestyle, or QSR/consumer retail chains. Strong exposure to Japan and Southeast Asia markets. Experience in high-growth or founder-led organizations. 🧠 The Mindset Owner’s Mindset: You run the business like it’s yours — accountable for the P&L, the team, and every operational outcome across markets. Hands-On & Outcome-Driven: You don’t outsource the hard parts. You’re in the store, on the supply chain floor, and in the toughest stakeholder conversations — and you deliver outcomes, not decks. Scale Builder: You’ve built and scaled operations across geographies before, and you know what breaks — and what doesn’t — as a business grows. Data & Execution Discipline: You thrive on operational metrics and performance governance, moving fast without losing rigor. What Success Looks Like Scalable and efficient multi-market operations framework Strong store performance and customer experience metrics Optimized supply chain with improved speed, cost, and agility High-performing leadership team and strong execution culture Consistent and profitable growth across markets