Hospital Support Executive (HSE)

About Lifesigns At Lifesigns, we empower intelligence in healthcare with real-time, continuous patient monitoring. Our wearable, wireless devices and digital platform provide healthcare teams with proactive insights, enabling faster, smarter decisions in the least amount of time. By integrating real-time vitals across ambulances, hospitals, and homecare settings, we enhance patient safety, hospital efficiency, and overall care delivery. Job Summary As a Hospital Support Executive (HSE), you will play a pivotal role in ensuring the successful implementation and long-term adoption of Lifesigns' intelligent monitoring solutions within partner hospitals. You will build strong relationships with hospital staff, proactively address challenges, and optimize the utilization of our solutions to improve patient care outcomes. Key Responsibilities Build Positive Relationships - Foster strong working relationships with doctors, nurses, and technicians in assigned hospitals. - Adapt to hospital culture to ensure seamless integration of Lifesigns' solutions. Training & Adoption of Lifesigns Solutions - Train hospital staff on the deployment and usage of Lifesigns' devices and monitoring dashboards. - Ensure clinical teams understand the benefits of reduced manual tracking and improved patient monitoring. - Provide hands-on support during initial deployment phases to build user confidence. Handle Objections - Address staff concerns around new technology adoption, including job security and prior experience. - Present clear benefits and guide stakeholders through the transition to digital monitoring. Deployment & Monitoring - Oversee the deployment of Lifesigns' Smart Monitoring solution, ensuring optimal coverage across eligible beds compared to conventional wired systems. - Monitor daily patient admissions and ensure the solution is utilized where needed. Escalation Management & Communication - Monitor patient vitals and promptly inform medical teams of critical alerts. - Document early warnings and coordinate with Account Managers for follow-up. - Ensure prompt issue resolution to minimize hospital escalations. Asset Management - Maintain records of allocated, returned, or replaced devices. - Conduct routine checks for battery life, connectivity, and readiness. - Coordinate with IT/Operations teams for device servicing or support. Hospital Interchange & Mobility - Be open to temporary relocation between hospitals based on operational requirements. - Manage multiple hospital accounts as assigned. Documentation & Reporting - Maintain accurate daily logs of deployments, patient alerts, and key staff interactions. - Capture measurable improvements, such as nurse time savings. - Follow up on purchase orders and ensure timely payment collection. Qualifications Bachelor's degree in healthcare, biomedical engineering, nursing, or a related field. 0–3 years of experience in hospital or healthcare support roles. Strong understanding of patient monitoring systems and healthcare technology. Regional language fluency is essential; basic English is acceptable. Experience in patient counselling and professional communication with doctors, nurses, and hospital staff. Proficient in using healthcare software and digital platforms. Strong interpersonal, organizational, and coordination skills. Ability to work independently and collaboratively in a clinical environment. What We Offer Competitive salary and performance-based incentives. Career growth and on-the-job learning opportunities. Structured training and onboarding programs. A mission-driven, collaborative workplace environment. Lifesigns is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also value innovation, collaboration, and independent thinking. If you're ready to challenge the norm and drive change, join us and explore how you can make an impact.