Specialist - CyberSecurity

Job Roles and Responsibilities Routing Switching domain Should be good with advanced to expert level knowledge and skills on Enterprise Networking Routing Switching Collaborate and work closely with Incident management teams prioritize the incidents shared by them Join all the Bridge Lines for troubleshooting along with customer and relevant stakeholders Collaborate and work closely with the Project teams for Configuration details Hardware and software Any new process update or technical update to be cascaded to the whole team Is responsible for incidents escalated from Tier 1 or by a customer Should correctly assess the priority and business impacts of incidents and accordingly involve Tier 3 engineers and incident management team for all priority P1 and P2 high priority tickets Is responsible for reviewing the results of any previous actions taken prior to assuming ownership of an incident to ensure proper incident analysis and diagnosis can be done Should collaborate with Tier 3 engineers over more complex issues. Change Management Responsibilities Tier2 is also responsible for the verifying the change request documents make sure all the PrePost checks have been completed for all changes by the Project team Work on Alarm suppression activities during the Change window and collaborate with Tier 3 engineers wherever needed Tier 2 Engineers are encouraged to coordinate with TAC and BU for all escalated issues till the closure of the issue This is hybrid role where candidate needs to have a working experience with advanced troubleshooting in IP RS which is more traditional knowledge Data center 20 and Wireless 10 Should take initiative to improve and make business operations more efficient Should think analytically and assertively in pressure situations Must display leadership characteristics have the desire to provide excellent customer service and be selfmotivated to continued learning