Senior Specialist - Product Engineering
LTIMindtree · Bangalore
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Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 889034
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Collected role description
Role Overview: Technical Lead The Cloud Operations Engineer L1L15 provides operational support for enterprise cloud environments with a primary focus on Google Cloud Platform GCP The role acts as the first point of engagement for cloud s incidents operational events and service requests while ensuring adherence to ITILaligned service management practices Experience Requirements Minimum 8 years of experience in Cloud Operations Infrastructure Operations NOC IT Operations SRE Operations or Cloud Support environments Key Roles and Responsibilities Monitor cloud infrastructure and respond to s from enterprise monitoring tools Perform L1 and L15 incident triage troubleshooting and remediation Manage incidents requests and operational tasks through ServiceNow Support GCP Compute Engine IAM VPC DNS Storage Load Balancing VPN and Logging services Participate in major incident bridges and war rooms Execute runbookdriven operational activities and health checks Support change reviews risk assessments prepost implementation validations and approved operational changes Maintain SOPs runbooks KEDB articles and knowledge of repositories Provide shift handovers and operational reporting Identify automation toil reduction and service improvement opportunities Primary Skills Google Cloud Platform GCP Linux Administration Basic Networking TCPIP DNS VPN Routing Firewalls Preferred Optional Skills AWS and Azure exposure Kubernetes GKE Docker Terraform Infrastructure as Code GitHub Azure DevOps Jenkins Ansible and workflow automation Cloud Security and Governance Certifications Preferred Google Associate Cloud Engineer Google Professional Cloud Architect Soft Skills Strong troubleshooting communication stakeholder management documentation customer focus and ability to work in 24x7 support environments 
 Technical Lead Responsibilities 
 Lead and coordinate the Cloud Operations team across shifts to ensure 24x7 operational coverage and service continuity 
 Act as the technical escalation point for complex incidents service disruptions and critical operational issues 
 Drive Major Incident Management activities coordinate with crossfunctional teams and provide technical leadership during war rooms and bridge calls 
 Mentor and guide L1L15 engineers on cloud operations troubleshooting methodologies and operational best practices 
 Review incident trends recurring issues and problem records drive root cause analysis and permanent fixes 
 Own operational governance including SLA adherence service quality shift readiness and operational maturity improvements 
 Lead change reviews validate implementation plans and ensure operational readiness for production deployments Identify automation opportunities and drive implementation of operational efficiencies toil reduction and selfhealing capabilities Collaborate with Cloud Engineering Security Network and Application teams to improve platform reliability and performance Review and approve runbooks SOPs KEDB articles and operational documentation to ensure accuracy and effectiveness Provide leadership reporting on service health incident metrics risk areas and improvement initiatives Support capacity planning availability management operational risk assessments and cloud governance activities Shifts will be rotated on below timings 06:30 AM 4 PM IST 2:30 PM 12:00 AM IST Ready to take oncall on weekends based on oncall scheduling
Collected experience requirement
8 - 12 Years