Specialist - Cloud & Infra Management

The Tools Lead - Observability, Monitoring & Service Management will lead the strategy, architecture, implementation, optimization, and governance of enterprise observability and monitoring platforms across infrastructure, cloud, network, application, and digital services environments. The role is responsible for driving tool standardization, platform modernization, vendor management, operational excellence, and service integration initiatives to enhance visibility, reliability, performance, and business outcomes. This position will own enterprise monitoring capabilities across on-premises, cloud, and hybrid environments while collaborating with delivery, operations, engineering, service management, and customer-facing teams. Key Responsibilities Observability & Define and drive the enterprise observability and monitoring strategy. Lead the implementation, optimization, and governance of monitoring platforms across infrastructure and cloud environments. Establish monitoring standards, KPIs, SLAs, dashboards, ingestion frameworks, and operational best practices. Event correlation Noise reduction Predictive analytics Operational automation Manage monitoring solutions covering: Windows, Linux, and Unix servers Network devices Storage systems Databases Virtualization platforms Cloud services (AWS, Azure, GCP) Middleware platforms Key responsibilities include: Ensuring end-to-end visibility across enterprise infrastructure environments. Driving proactive monitoring and performance management. Supporting capacity planning and availability management initiatives. Application Performance Monitoring (APM)
 
 Collaborate with application teams to implement Application Performance Monitoring (APM) solutions. 
 Enable monitoring of:
 
 Application availability 
 Performance metrics 
 Transaction tracing 
 End-user experience 
 Service health 
 
 
 Support root cause analysis and application performance optimization initiatives. 
 
 Tool Governance & Vendor Management
 
 Evaluate, onboard, and govern strategic monitoring and observability vendors. 
 Manage tool licensing, renewals, budgets, contracts, and optimization opportunities. 
 Drive enterprise-wide tool rationalization and standardization across business units. 
 Ensure vendor performance aligns with organizational objectives and service commitments. 
 
 ITSM & Service Integration
 
 Integrate monitoring tools with ITSM platforms to enable automated:
 
 Incident management Event management Change management workflows Improve operational efficiency through automation and service orchestration. Support ITIL-based service management processes and continuous service improvement initiatives. Automation & Drive adoption of AIOps, observability automation, self-healing capabilities, and event correlation frameworks. Identify opportunities to leverage AI/ML for proactive monitoring and operational intelligence. Promote modern observability practices across engineering and operations teams. Champion innovation through automation-first approaches. Partner with delivery teams, operations teams, architects, engineering teams, customers, and senior leadership. Executive dashboards Governance reports Risk assessments Strategic recommendations Act as the Subject Matter Expert (SME) and escalation point for monitoring platform strategy and operations. Mentor and guide junior team members to build organizational capability. 5-7 years of overall IT experience. Minimum 5 years of experience in Monitoring, Observability, and Enterprise Tools leadership roles. Strong experience managing enterprise monitoring platforms and observability ecosystems. Proven leadership in large-scale implementation, transformation, and modernization programs. Experience in vendor management, governance, budgeting, and stakeholder engagement. IT Infrastructure Cloud Operations Site Reliability Engineering (SRE) IT Operations IT Service Management (ITSM) Primary Skills (Mandatory) Observability & Infrastructure Monito Hands-on experience with one or more of the following platforms: OpsRamp LogicMonitor ScienceLogic Dynatrace Datadog SolarWinds Zabbix Nagios Microsoft SCOM PRTG Prometheus Grafana Elastic Observability Windows Monitoring Linux Monitoring Network Monitoring Storage Monitoring Database Monitoring Virtualization Monitoring Public Cloud Monitoring (AWS, Azure, GCP) Leadership & Program Management Vendor Management Governance & Compliance Stakeholder Management Service Delivery Leadership Financial Management Contract Management Experience with: Dynatrace AppDynamics 
 New Relic 
 Datadog APM 
 Elastic APM 
 OpenTelemetry 
 
 ITSM & Service Management
 Experience with: 
 
 ServiceNow 
 BMC Remedy 
 Jira Service Management 
 Ivanti 
 ManageEngine 
 
 Automation & AIOps
 
 AIOps Platforms 
 Event Correlation 
 Runbook Automation 
 Workflow Automation 
 Configuration Management Tools 
 
 Preferred Certifications
 Monitoring & Observability 
 
 OpsRamp Professional Certification 
 ScienceLogic Professional Certification 
 
 Project & Service Management 
 
 PRINCE2 
 ITIL®� 4 Foundation / Managing Professional 
 
 Good-to-Have Certifications 
 
 Dynatrace Associate / Professional 
 Datadog Certification 
 ServiceNow Certification 
 AWS Cloud Certification 
 Microsoft Azure Certification SRE Foundation Certification