Customer support

LTIMindtree · Bangalore

Source and collection record

Last observed by our collector: 8 October 2026 at 11:41 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 882822

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Role Summary: The Support Engineer provides businesscritical support to Azure customers worldwide through email and phone As a subject matter expert in Azure services and commerce platforms the role involves troubleshooting low level technical and billing issues delivering timely resolutions and ensuring an exceptional customer experience Key Responsibilities: !-- [if !supportLists]--> · !--[endif]-->Provide support for Azure Platform services commerce systems billing and accountrelated issues !-- [if !supportLists]--> · !--[endif]-->Diagnose and resolve customer problems using strong analytical and troubleshooting skills !-- [if !supportLists]--> · !--[endif]-->Communicate effectively with customers to gather information explain next steps and provide timely updates !-- [if !supportLists]--> · !--[endif]-->Support OrdertoCash operations invoicing payment transactions and online service processes  !-- [if !supportLists]--> ·� !--[endif]-->Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction  !-- [if !supportLists]--> ·� !--[endif]-->Escalate complex issues when specialized expertise is required  !-- [if !supportLists]--> ·� !--[endif]-->Continuously build expertise in Azure technologies architecture and service offerings Required Skills: !-- [if !supportLists]--> · !--[endif]-->Excellent spoken and written English communication skills !-- [if !supportLists]--> · !--[endif]-->Strong customer engagement and stakeholder management abilities !-- [if !supportLists]--> · !--[endif]-->Proven troubleshooting and problemsolving skills !-- [if !supportLists]--> · !--[endif]-->Understanding of cloud services Azure fundamentals and online platforms !-- [if !supportLists]--> · !--[endif]-->Knowledge of commerce and billing processes including invoicing and payment transactions  !-- [if !supportLists]--> ·� !--[endif]-->Experience with accountlogin troubleshooting and customer support operations  !-- [if !supportLists]--> ·� !--[endif]-->Strong learning agility and ability to quickly acquire new technical skills  Core Competencies:  !-- [if !supportLists]--> · !--[endif]-->Customer Focus !-- [if !supportLists]--> · !--[endif]-->Technical Problem Solving !-- [if !supportLists]--> · !--[endif]-->Communication Excellence !-- [if !supportLists]--> · !--[endif]-->CrossTeam Collaboration !-- [if !supportLists]--> · !--[endif]-->Ownership Accountability !-- [if !supportLists]--> · !--[endif]-->Continuous Learning and Adaptability

Collected experience requirement

2 - 4 Years