Senior Specialist - System Management

Key Activities Dashboard DevelopmentDesign develop and deploy Power BI and ServiceNowdashboards and reports for Infrastructure teams ensuring data visualization best practices Data Model Management Create and maintain robust data models including data sources integration transformations and relationships in Power BI ServiceNow Reporting Build and maintain ServiceNow reports dashboards Performance Analytics and custom widgets using ServiceNow reporting capabilities Requirements Gathering Collect and analyze reporting requirements from various Infrastructure domains translating business needs into technical solutions Report Production Delivery Produce scheduled and adhoc reports from Power BI and ServiceNow based on stakeholder requests ensuring accuracy and timely delivery Dashboard Maintenance Monitor troubleshoot and maintain existing dashboards across both platforms ensuring data freshness performance optimization and alignment with evolving requirements Continuous Improvement Proactively identify opportunities to enhance existing dashboards through improved visualizations new metrics and user experience optimization Data Quality AssuranceValidate data accuracy and consistency across reports identifying and resolving data quality issues in collaboration with data sources owners Documentation Knowledge Sharing Document data models report specifications and best practices provide training and support to dashboard users Performance Optimization Optimize Power BI and ServiceNow reports for performance including DAX optimization query efficiency and ServiceNow platform performance best practices Main Responsabilities Act as reporting expert for Infrastructure teams onPower BI and ServiceNow platforms delivering highquality dashboards that support datadriven decisionmaking Manage the complete reporting lifecycle from requirements gathering to deployment maintenance and continuous improvement across both platforms 
 Build and maintain ServiceNow native reporting solutions including reports dashboards Performance Analytics and custom applications 
 Ensure all dashboards meet quality standards including data accuracy visual consistency performance benchmarks and user accessibility 
 Drive continuous improvement of reporting capabilities by identifying new metrics visualization techniques and automation opportunities 
 Provide expert guidance to stakeholders on Power BI and ServiceNow reporting capabilities report interpretation and selfservice analytics 
 Collaborate with ServiceNow BI Team Data Engineers and IT teams to ensure proper data integration governance and security compliance 
 
 Required Skills Experience 
 
 Advanced proficiency in Microsoft Power BI including Power BI Desktop Power BI Service data modeling DAX and Power Query M language Strong proficiency in ServiceNow reporting and analytics including Report Designer Performance Analytics dashboards and custom widgetsapplications Experience with ServiceNow platform architecture data model tables relationships CMDB and scripting capabilities for advanced reporting needs Strong experience in data modeling including starsnowflake schemas data transformations and relational database concepts Experience integrating ServiceNow data with Power BI and other external data sources into unified reporting solutions Strong understanding of data visualization best practices and UXUI principles for dashboard design Knowledge ofIT Infrastructure and ITSM metricsavailability incidents changes problems capacity SLA compliance etc Experience with performance optimization techniques for both Power BI and ServiceNow platforms Excellent analytical and problemsolving skills with attention to detail and data accuracy Strong communication skills to translate technical concepts to nontechnical stakeholders and gather clear requirements Besthave Microsoft Power BI Data Analyst certification PL300 andor ServiceNow Certified System Administrator CSA L3 REPORTING Year of experience 9 to 11 year