Senior Specialist - Package Implementation

Job Title SAP ChaRM Expert Change Transport Management SAP Support Location India HybridRemote within India Support coverage for global releases and production support windows flexible shifts as required Employment Type Fulltime Support Engagement including development programs Role Summary Were seeking a seasoned SAP ChaRM Change Request Management specialist to drive endtoend change and transport governance across SAP landscapes S4HANA ECC BW4HANA PIPO SAP HANA DB and nonABAP components The ideal candidate is handson with SAP Solution Manager 72 ChaRM Normal Urgent Admin Standard Changes understands dualtrackretrofit scenarios and navigates complex release cycles with precision Experience with SAP Cloud ALM gCTScCTS and integrations to ITSM and DevOps tooling is highly desirable This role collaborates closely with Basis Development Security and Release Management to ensure auditready SOXcompliant and zerodefect transport execution Key Responsibilities Process Governance Own the ChaRM process design and continuous improvement NormalUrgent changes release cycles approvals and quality gates Establish and enforce transport governance naming conventions release calendars and segregation of duties SoD Manage dual landscape Maintenance vs Project with retrofit strategy and conflict resolution SPAUSPDD Define and maintain ChaRM projecttask lists branching status schema and change document lifecycle Operations Execution Administer Solution Manager 72 ChaRM setup projects task lists Business Partner setup RFCs TMS integration CTSnonABAP transports and job scheduling Execute and monitor transports across systems DEV QA PreProd PROD ensuring sequence integrity and dependency management Handle urgent production fixes via Urgent Changes with strict control and rapid approvals Integrate nonABAP transports Java PIPO Portal BW4HANA and CTS scenarios coordinate with Basis for technical transport issues 
 Set up and maintain retrofit automation and manual processes track conflicts and deviations 
 Tools Integrations 
 Integrate ChaRM with ITSM tools ServiceNowJiraAzure DevOps and ensure tickettochange traceability 
 Leverage gCTS Gitenabled Change Transport System cCTS for modern DevOps patterns where applicable 
 Work with SAP Focused Build Solution Documentation Test Suite and SAP Cloud ALM where adopted 
 Enable dashboards and reporting KPIs audit logs compliance evidence via SolMan Analytics 
 Compliance Risk Audit 
 Ensure SOX ISO 27001 data privacy and audit readiness for change processes 
 Maintain comprehensive documentation change records transports approvals testing proofs and deployment notes 
 Support internalexternal audits with evidence logs and process explanations 
 Stakeholder Management 
 Partner with Delivery Basis Dev Leads Release Manager and Business Owners to plan releases and freeze windows Provide L3 support for ChaRM issues coach L2 support run trainings and playbook reviews Act as the subject matter expert SME in CAB Change Advisory Board meetings Required Qualifications Skills Technical MustHaves 710 years overall SAP experience 37 years handson in ChaRM on SAP Solution Manager 72 Strong command of Change types Normal Urgent Admin Standard Changes Retrofitdual track and conflict management SPAUSPDD awareness TMSCTS CTS ABAP and nonABAP transport flows BWHANAPIPOPortal Landscape management RFC connectivity transport routes crosssystem object locks Experience with global release cycles cutover planning and postrelease validation Familiarity with SAP S4HANA BW4HANA SAP HANA DB and BTP transport considerations Process Compliance Solid understanding of ITIL frameworks Change Release Incident Problem Strong auditcompliance orientation evidence management approvals traceability SoD Tools Integrations Preferred SAP Cloud ALM Focused Build Solution Documentation gCTScCTS Gitbased workflows CICD pipeline awareness Integration with ServiceNowJiraAzure DevOps for ITSM and work management Soft Skills Excellent communication stakeholder alignment and CAB presentation skills Analytical problemsolving attention to detail ownership mindset and ability to work in fastpaced environments Education Certifications Bachelors degree in EngineeringTechnologyComputer Science BEBTechMCA Preferred SAP Solution Manager certifications ITIL Foundation exposure to SOX environments Key Performance Indicators KPIs Change success rate firsttimeright production stability Transport failure rate and MTTR mean time to repair Adherence to approvals documentation and evidence audit pass rate Cycle time from RFC to Deployment lead time Defect leakage postrelease and rollback frequency Stakeholder satisfaction release reviewsCAB feedback Support Model Working Conditions