Administrator - Systems

Key Responsibilities Provide Level 2 support for Windows server and desktop environments using Intune Manage and troubleshoot Azure AD, hybrid identity, and synchronization issues Support Microsoft 365 services including Intune, Exchange Online, Teams, One Drive, and Share Point Online Handle user provisioning, deprovisioning, group management, and access control Investigate and resolve incidents related to authentication, mailbox issues, device compliance, and collaboration tools Monitor system health and take proactive action to prevent service disruptions Coordinate with Level 1, Level 3, vendors, and cross-functional IT teams for issue resolution Support patching, upgrades, system hardening, and compliance activities Maintain technical documentation, SOPs, and knowledge base articles Participate in on-call support and major incident resolution as needed Required Skills Strong knowledge of Windows administration and troubleshooting Hands-on experience with Azure AD, Intune, and hybrid identity environments Good experience in Microsoft 365 administration and support Understanding of Active Directory, Group Policy, DNS, DHCP, and authentication mechanisms Experience with user lifecycle management and access governance Familiarity with endpoint and device management concepts Good understanding of ITSM processes such as incident, change, and problem management Strong troubleshooting, communication, and coordination skills Preferred Skills Experience with Intune, Entra ID, Exchange Online, and Power Shell scripting Exposure to security and compliance features within Microsoft 365 Knowledge of Windows server administration and virtualization environments Relevant Microsoft certifications will be an advantage Qualifications Bachelor’s degree in computer science, Information Technology, or related field Typically, 5 to 6 years of relevant experience in Windows, Intune, Azure AD, and O365 support Committed to diversity and inclusion At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed. At Manhattan Associates our supply chain and omnichannel technology positively affect how people work, shop and live – every single day. Though we all take different paths to get here, everyone shares one belief: We’re good people doing great things.